Compare Aspect CXP Pro vs EasyVista

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comparison of Aspect CXP Pro vs. EasyVista
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 14 reviews. EasyVista rates 3.9/5 stars with 76 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 12 reviews)
8.3
(Based on 74 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 12 reviews)
7.2
(Based on 74 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 8 reviews)
7.4
(Based on 62 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 9 reviews)
7.8
(Based on 65 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 12 reviews)
7.9
(Based on 68 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 9 reviews)
8.3
(Based on 61 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
7.9
(Based on 70 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
7.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
26.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
65.8%
 
Information Technology and Services
37.5%
Higher Education
14.3%
 
Hospital & Health Care
16.7%
Information Technology and Services
9.9%
 
Airlines/Aviation
16.7%
Hospital & Health Care
7.7%
 
Insurance
8.3%
Insurance
6.6%
 
Computer Software
8.3%
Government Administration
5.5%
 
Other
12.5%
Other
56.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Christopher E.
Consultant

I've been in the IVR industry for longer than I'd like to count. The best thing about CXP is the thoughtfulness in the design that allows repeatable tasks to be completed easily but retain flexibility to handle the edge case without having to build a work...

Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

G2 Crowd User in Outsourcing/Offshoring

Many of the configurations cannot be applied selectively (e.g. KPI). Support for implmeneting new configuration is not always availabe or useful. In case of major fault we are not alwasy informed

 
 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Ask Aspect CXP Pro a QuestionContact Aspect CXP ProAsk EasyVista a QuestionContact EasyVista
Kate from G2 Crowd

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