Compare Aspect CXP Pro vs Freshdesk

See this comparison of Aspect CXP Pro vs. Freshdesk based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 14 reviews. Freshdesk rates 4.4/5 stars with 1540 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
 
Blossom
$19 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 12 reviews)
8.6
(Based on 1439 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 12 reviews)
8.9
(Based on 1449 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 8 reviews)
8.7
(Based on 1100 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 9 reviews)
8.8
(Based on 1120 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 12 reviews)
9.1
(Based on 1399 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 9 reviews)
9.0
(Based on 1067 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
8.9
(Based on 1435 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
55.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
34.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
9.7%
 
Information Technology and Services
37.5%
Information Technology and Services
20.6%
 
Hospital & Health Care
16.7%
Computer Software
15.0%
 
Airlines/Aviation
16.7%
Internet
6.5%
 
Insurance
8.3%
E-Learning
3.9%
 
Computer Software
8.3%
Education Management
3.7%
 
Other
12.5%
Other
50.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer Software

Definitely, omni-channel is a feature that we like in CXP Pro, in addition, the easy to use CXP pro IDE and rich reports available is CXP analyzer helping our end customers optimize their IVR(ITR) scenarios.

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Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

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Paul G.
Executive Sponsor in Computer & Network Security

Its very basic for the money - no real value beyond logging the ticket. You cannot create custom questions by ticket type e.g. for tech support one set, for sales another set. There is no feature to close calls after X days. Integration with SugarCRM was...

 
 
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Kate avatar
Kate from G2 Crowd

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