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Compare Aspect CXP Pro vs Freshdesk

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comparison of Aspect CXP Pro vs. Freshdesk
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 15 reviews. Freshdesk rates 4.4/5 stars with 1,893 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
 
Blossom
$19 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 14 reviews)
8.6
(Based on 1,756 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 14 reviews)
8.9
(Based on 1,766 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 9 reviews)
8.7
(Based on 1,293 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 10 reviews)
8.8
(Based on 1,326 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 14 reviews)
9.0
(Based on 1,704 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 10 reviews)
9.0
(Based on 1,261 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 14 reviews)
8.8
(Based on 1,751 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
54.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
35.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
10.2%
 
Information Technology and Services
36.0%
Information Technology and Services
20.7%
 
Hospital & Health Care
20.0%
Computer Software
14.4%
 
Airlines/Aviation
16.0%
Internet
6.0%
 
Telecommunications
8.0%
Education Management
3.7%
 
Insurance
8.0%
E-Learning
3.4%
 
Other
12.0%
Other
51.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

User friendly , and the auto scheduler option

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Lazar T.
User in Banking

No distinctively extra feature. Stuck in Web 2.0 era / no explicit IPhone IPad support. Some unnecessary error messages (caused by blocked referrals)

 
 
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