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Compare Aspect CXP Pro vs Groove

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comparison of Aspect CXP Pro vs. Groove
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 14 reviews. Groove rates 4.2/5 stars with 29 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
 
Groove Plus
$15 user/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 12 reviews)
8.0
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 12 reviews)
9.0
(Based on 26 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 8 reviews)
9.3
(Based on 13 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 9 reviews)
9.3
(Based on 13 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 12 reviews)
8.6
(Based on 24 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 9 reviews)
8.1
(Based on 12 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
7.2
(Based on 26 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
78.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
21.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
0.0%
 
Information Technology and Services
37.5%
Computer Software
27.3%
 
Hospital & Health Care
16.7%
Internet
11.4%
 
Airlines/Aviation
16.7%
Fund-Raising
6.8%
 
Insurance
8.3%
Consumer Goods
4.5%
 
Computer Software
8.3%
Executive Office
4.5%
 
Other
12.5%
Other
45.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Workforce Manager and ACD and IvR integration

G2 Crowd User in Information Technology and Services

Multiple ways of interacting with the system (web-based desktop app, via email, Slack integration) makes sense for modern fast-paced SaaS support. The ability to add private notes, manage a team, and maintain a knowledge base all help too. It's...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

G2 Crowd User in Management Consulting

Sometimes emails get lost if they are assigned to a person and category without its own folder

 
 
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