See this comparison of Aspect CXP Pro vs. Groove based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 14 reviews. Groove rates 4.2/5 stars with 27 reviews. Each product's score is calculated by real-time data from verified user reviews.
Aspect CXP Pro
Based on 14 reviews
Based on 27 reviews
|Meets RequirementsSee More|
|Ease of UseSee More|
|Ease of SetupSee More|
(Based on 8 reviews)
|Ease of AdminSee More|
|Quality of SupportSee More|
(Based on 23 reviews)
|Ease of Doing Business WithSee More|
|Product Direction (% positive)See More|
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Hospital & Health Care
|Most Helpful Favorable Review|
G2 Crowd User in Computer Software
Definitely, omni-channel is a feature that we like in CXP Pro, in addition, the easy to use CXP pro IDE and rich reports available is CXP analyzer helping our end customers optimize their IVR(ITR) scenarios.
G2 Crowd User in Information Technology and Services
Multiple ways of interacting with the system (web-based desktop app, via email, Slack integration) makes sense for modern fast-paced SaaS support. The ability to add private notes, manage a team, and maintain a knowledge base all help too. It's...
|Most Helpful Critical Review|
G2 Crowd User
Flexibility and compatibility of the product
Support is a big challenge, everything for the last 2 years that I hear for the team is - it will be done, it is being done. 2 Years back they promised an iOS Application - it is still not there, yes now it's mobile browser friendly - but it is nearly...
|No screenshots provided.|
|Ask Aspect CXP Pro a Question||Request More Information|