See this comparison of Aspect CXP Pro vs. Groove based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 14 reviews. Groove rates 4.2/5 stars with 27 reviews. Each product's score is calculated by real-time data from verified user reviews.
Aspect CXP Pro
Based on 14 reviews
Based on 27 reviews
|Meets RequirementsSee More|
|Ease of UseSee More|
|Ease of SetupSee More|
(Based on 8 reviews)
|Ease of AdminSee More|
|Quality of SupportSee More|
(Based on 23 reviews)
|Ease of Doing Business WithSee More|
|Product Direction (% positive)See More|
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Hospital & Health Care
|Most Helpful Favorable Review|
Aspect CXP Pro is an incredible platform for omni-channel interaction development. It was created on the premise of developing interactions once and delivering them everywhere. What a great approach! We can take all of our interactions and deploy them...
G2 Crowd User in Information Technology and Services
Multiple ways of interacting with the system (web-based desktop app, via email, Slack integration) makes sense for modern fast-paced SaaS support. The ability to add private notes, manage a team, and maintain a knowledge base all help too. It's...
|Most Helpful Critical Review|
G2 Crowd User
Flexibility and compatibility of the product
Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.
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