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Compare Aspect CXP Pro vs Help Scout

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comparison of Aspect CXP Pro vs. Help Scout
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 14 reviews. Help Scout rates 4.3/5 stars with 119 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 12 reviews)
8.6
(Based on 111 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 12 reviews)
9.2
(Based on 111 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 8 reviews)
8.8
(Based on 52 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 9 reviews)
8.8
(Based on 54 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 12 reviews)
9.0
(Based on 96 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 9 reviews)
9.1
(Based on 49 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
8.1
(Based on 111 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
60.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
36.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
3.5%
 
Information Technology and Services
37.5%
Computer Software
22.7%
 
Hospital & Health Care
16.7%
Internet
21.4%
 
Airlines/Aviation
16.7%
Information Technology and Services
7.8%
 
Insurance
8.3%
Marketing and Advertising
6.5%
 
Computer Software
8.3%
E-Learning
4.5%
 
Other
12.5%
Other
37.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jay L.
Consultant in Information Technology and Services

The ease of use and multiple applications available

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Kelsey S.
User in Retail

There was a high volume of calls that our company never received

 
 
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