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Compare Aspect CXP Pro vs Help Scout

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comparison of Aspect CXP Pro vs. Help Scout
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 15 reviews. Help Scout rates 4.3/5 stars with 122 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 14 reviews)
8.6
(Based on 113 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 14 reviews)
9.2
(Based on 113 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 9 reviews)
8.9
(Based on 54 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 10 reviews)
8.8
(Based on 56 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 14 reviews)
9.0
(Based on 98 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 10 reviews)
9.0
(Based on 51 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 14 reviews)
8.0
(Based on 113 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
61.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
35.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
2.6%
 
Information Technology and Services
36.0%
Computer Software
23.6%
 
Hospital & Health Care
20.0%
Internet
20.4%
 
Airlines/Aviation
16.0%
Information Technology and Services
8.3%
 
Telecommunications
8.0%
Marketing and Advertising
6.4%
 
Insurance
8.0%
E-Learning
4.5%
 
Other
12.0%
Other
36.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Ronika C.
User

I really liked how clear the calls come through

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Dominick V.
Administrator

- Filled with bugs so often emails are sent to the wrong email/customer. - Support hardly reads your question but only respond with pre-defined reply. - They keep changing pricing often - They shift responsibility a lot. (ios app bugs: its apple's fault....

 
 
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