Compare Aspect CXP Pro vs Help Scout
See this
comparison of Aspect CXP Pro vs. Help Scout
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 15 reviews. Help Scout rates 4.3/5 stars with 134 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial Unavailable
Free Trial Unavailable
Aspect CXP Pro
Free Trial Unavailable
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
8.4
Ease of Use
Ease of Use
8.8
9.2
Ease of Setup
Ease of Setup
8.7
8.8
Ease of Admin
Ease of Admin
8.8
8.8
Quality of Support
Quality of Support
8.0
8.8
Ease of Doing Business With
Ease of Doing Business With
8.7
9.0
Product Direction (% positive)
Product Direction (% positive)
9.2
7.7
Meets Requirements
Aspect CXP Pro
8.9
Help Scout
8.4
Ease of Use
Aspect CXP Pro
8.8
Help Scout
9.2
Ease of Setup
Aspect CXP Pro
8.7
Help Scout
8.8
Ease of Admin
Aspect CXP Pro
8.8
Help Scout
8.8
Quality of Support
Aspect CXP Pro
8.0
Help Scout
8.8
Ease of Doing Business With
Aspect CXP Pro
8.7
Help Scout
9.0
Product Direction (% positive)
Aspect CXP Pro
9.2
Help Scout
7.7

Features

Knowledge Share
Knowledge Base
Aspect CXP Pro
8.2
Help Scout
8.7
Searchable Articles
Aspect CXP Pro
8.0
Help Scout
7.8
Community Forums
Aspect CXP Pro
6.5
Help Scout
8.3
Interactive FAQs & Forums
Aspect CXP Pro
7.5
Help Scout
8.1
Interaction
Web Portals
Aspect CXP Pro
8.5
Help Scout
8.8
Forum to Reponse
Aspect CXP Pro
8.5
Help Scout
8.0
Tickets and Tagging
Aspect CXP Pro
8.7
Help Scout
8.7
Live Chat
Aspect CXP Pro
Not enough data available
Help Scout
6.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
57.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
39.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
3.1%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
Help Scout
Small-Business
57.8%
Mid-Market
39.1%
Enterprise
3.1%

Reviewers' Industry

 
Information Technology and Services
36.0%
Computer Software
22.6%
 
Hospital & Health Care
20.0%
Internet
19.0%
 
Airlines/Aviation
16.0%
Information Technology and Services
8.3%
 
Telecommunications
8.0%
Marketing and Advertising
6.0%
 
Insurance
8.0%
Hospital & Health Care
4.8%
 
Other
12.0%
Other
39.3%
Aspect CXP Pro
Information Technology and Services
36.0%
Hospital & Health Care
20.0%
Airlines/Aviation
16.0%
Telecommunications
8.0%
Insurance
8.0%
Other
12.0%
Help Scout
Computer Software
22.6%
Internet
19.0%
Information Technology and Services
8.3%
Marketing and Advertising
6.0%
Hospital & Health Care
4.8%
Other
39.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer Software

Definitely, omni-channel is a feature that we like in CXP Pro, in addition, the easy to use CXP pro IDE and rich reports available is CXP analyzer helping our end customers optimize their IVR(ITR) scenarios.

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

G2 Crowd User in E-Learning

There's not a great range of features or integrations, so we often have to use multiples tools when it would be nicer to have a single support platform.

 
Aspect CXP Pro
Most Helpful Favorable Review
G2 Crowd User in Computer Software

Definitely, omni-channel is a feature that we like in CXP Pro, in addition, the easy to use CXP pro IDE and rich reports available is CXP analyzer helping our end customers optimize their IVR(ITR) scenarios.

Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 Crowd User in E-Learning

There's not a great range of features or integrations, so we often have to use multiples tools when it would be nicer to have a single support platform.

Screenshots

 
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Aspect CXP Pro

Videos

 
No videos provided
Aspect CXP Pro
Help Scout
No videos provided
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