Compare Aspect CXP Pro vs Help Scout

See this comparison of Aspect CXP Pro vs. Help Scout based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 14 reviews. Help Scout rates 4.4/5 stars with 96 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 12 reviews)
8.6
(Based on 89 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 12 reviews)
9.4
(Based on 89 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 8 reviews)
8.9
(Based on 41 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 9 reviews)
9.0
(Based on 42 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 12 reviews)
9.1
(Based on 77 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 9 reviews)
9.3
(Based on 39 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
8.2
(Based on 89 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
70.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
26.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
3.3%
 
Information Technology and Services
37.5%
Computer Software
23.1%
 
Hospital & Health Care
16.7%
Internet
21.5%
 
Airlines/Aviation
16.7%
Information Technology and Services
9.1%
 
Insurance
8.3%
Marketing and Advertising
7.4%
 
Computer Software
8.3%
E-Learning
4.1%
 
Other
12.5%
Other
34.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Chad W.
Executive Sponsor in Information Technology and Services

The IDE (Integrated Development Environment) provides an easy to learn toolkit for new development resources to add value soon when they join my company. The addition of the business user interface allows you to push a lot of the configuration, options to...

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Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

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Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

 
 
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Kate avatar
Kate from G2 Crowd

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