Compare Aspect CXP Pro vs Helpshift

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comparison of Aspect CXP Pro vs. Helpshift
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 14 reviews. Helpshift rates 4.2/5 stars with 146 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 12 reviews)
8.7
(Based on 127 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 12 reviews)
8.9
(Based on 127 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 8 reviews)
8.8
(Based on 54 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 9 reviews)
8.6
(Based on 54 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 12 reviews)
8.7
(Based on 116 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 9 reviews)
8.8
(Based on 52 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
8.4
(Based on 125 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
16.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
63.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
20.1%
 
Information Technology and Services
37.5%
Information Technology and Services
13.0%
 
Hospital & Health Care
16.7%
Consumer Services
13.0%
 
Airlines/Aviation
16.7%
Computer Games
11.7%
 
Insurance
8.3%
Financial Services
8.6%
 
Computer Software
8.3%
Internet
7.4%
 
Other
12.5%
Other
46.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer Software

Definitely, omni-channel is a feature that we like in CXP Pro, in addition, the easy to use CXP pro IDE and rich reports available is CXP analyzer helping our end customers optimize their IVR(ITR) scenarios.

G2 Crowd User

The ability for our app to upload logs and Helpshift to directly link to those logs.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

G2 Crowd User

Bad ticket assigning system. No option to give channel/category based support.

 
 
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