Compare Aspect CXP Pro, Helpshift, and Freshdesk

 
Professional
$95 Per User / Per Month
Sprout
Free for UNLIMITED agents
 
Enterprise
$135 Per User / Per Month
Blossom
$19 / agent / month billed annually
 
Platinum
$160 Per User / Per Month
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 14 reviews)
8.8
(Based on 140 reviews)
8.6
(Based on 1,864 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 14 reviews)
8.9
(Based on 140 reviews)
8.9
(Based on 1,874 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 9 reviews)
8.9
(Based on 61 reviews)
8.7
(Based on 1,343 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 10 reviews)
8.6
(Based on 59 reviews)
8.8
(Based on 1,377 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 14 reviews)
8.7
(Based on 128 reviews)
9.0
(Based on 1,809 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 10 reviews)
8.8
(Based on 58 reviews)
9.0
(Based on 1,311 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 14 reviews)
8.4
(Based on 136 reviews)
8.8
(Based on 1,859 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
18.1%
53.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
63.7%
35.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
18.1%
10.7%
 
Information Technology and Services
36.0%
Computer Games
12.6%
Information Technology and Services
20.5%
 
Hospital & Health Care
20.0%
Consumer Services
9.8%
Computer Software
14.1%
 
Airlines/Aviation
16.0%
Financial Services
8.6%
Internet
5.9%
 
Telecommunications
8.0%
Internet
8.0%
Education Management
3.7%
 
Insurance
8.0%
Entertainment
7.5%
E-Learning
3.5%
 
Other
12.0%
Other
53.4%
Other
52.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jason D.
Consultant in Information Technology and Services

It is a great Development IDE that supports building real-world complex customer service applications without having to code outside the Development environment. Our developers are super productive with it. This is not the case for most other tools....

G2 Crowd User in Computer Games

You can create your own smart views so tickets will automatically show on that folder.

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

G2 Crowd User

Automations are difficult to create properly

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
 
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