Compare Aspect CXP Pro, Helpshift, and Salesforce Service Cloud

 
Professional
$95 Per User / Per Month
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
 
Enterprise
$135 Per User / Per Month
Lightning Professional
$ 75 USD Per user/month (billed annually)
 
Platinum
$160 Per User / Per Month
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 14 reviews)
8.8
(Based on 140 reviews)
8.6
(Based on 1,309 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 14 reviews)
8.9
(Based on 140 reviews)
8.2
(Based on 1,311 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 9 reviews)
8.9
(Based on 61 reviews)
7.7
(Based on 574 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 10 reviews)
8.6
(Based on 59 reviews)
8.1
(Based on 580 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 14 reviews)
8.7
(Based on 128 reviews)
8.2
(Based on 1,153 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 10 reviews)
8.8
(Based on 58 reviews)
8.5
(Based on 564 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 14 reviews)
8.4
(Based on 136 reviews)
8.0
(Based on 1,291 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
18.1%
25.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
63.7%
41.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
18.1%
33.5%
 
Information Technology and Services
36.0%
Computer Games
12.6%
Information Technology and Services
14.6%
 
Hospital & Health Care
20.0%
Consumer Services
9.8%
Computer Software
14.6%
 
Airlines/Aviation
16.0%
Financial Services
8.6%
Internet
8.3%
 
Telecommunications
8.0%
Internet
8.0%
Hospital & Health Care
3.7%
 
Insurance
8.0%
Entertainment
7.5%
Financial Services
3.4%
 
Other
12.0%
Other
53.4%
Other
55.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Chuck L.
User in Airlines/Aviation

Aspect CXP Pro is an incredible platform for omni-channel interaction development. It was created on the premise of developing interactions once and delivering them everywhere. What a great approach! We can take all of our interactions and deploy them...

G2 Crowd User

I like that each ticket has a unique code that I can refer back to check on the issue.

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Matthew H.
Internal Consultant in Computer & Network Security

Not a large amount of support information for certain companies

G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

 
 
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