Compare Aspect CXP Pro, Helpshift, and Salesforce Service Cloud
 Aspect CXP Pro 4.4 Based on 15 reviews |  Helpshift 4.3 Based on 160 reviews |  Salesforce Service Cloud 4.1 Based on 1,463 reviews Optimized for quick response |
Pricing
| ‐ | Professional $95 Per User / Per Month | Salesforce Service Essentials $ 25 USD Per user/month (billed annually) | |
| ‐ | Enterprise $135 Per User / Per Month | Lightning Professional $ 75 USD Per user/month (billed annually) | |
| ‐ | Platinum $160 Per User / Per Month | Lightning Enterprise $ 150 USD Per user/month (billed annually) | |
| ‐ | ‐ | Lightning Unlimited $ 300 USD Per user/month (billed annually) | |
Free Trial | Free Trial | Free Trial |
Ratings
| Meets Requirements | 9.0 (Based on 14 reviews) | 8.8 (Based on 140 reviews) | 8.6 (Based on 1,309 reviews) |
| Ease of Use | 8.9 (Based on 14 reviews) | 8.9 (Based on 140 reviews) | 8.2 (Based on 1,311 reviews) |
| Ease of Setup | 8.8 (Based on 9 reviews) | 8.9 (Based on 61 reviews) | 7.7 (Based on 574 reviews) |
| Ease of Admin | 9.0 (Based on 10 reviews) | 8.6 (Based on 59 reviews) | 8.1 (Based on 580 reviews) |
| Quality of Support | 8.2 (Based on 14 reviews) | 8.7 (Based on 128 reviews) | 8.2 (Based on 1,153 reviews) |
| Ease of Doing Business With | 8.8 (Based on 10 reviews) | 8.8 (Based on 58 reviews) | 8.5 (Based on 564 reviews) |
| Product Direction (% positive) | 9.3 (Based on 14 reviews) | 8.4 (Based on 136 reviews) | 8.0 (Based on 1,291 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 33.3% | 18.1% | 25.4% |
Mid-Market (51-1000 emp.) | 33.3% | 63.7% | 41.1% |
Enterprise (> 1000 emp.) | 33.3% | 18.1% | 33.5% |
Reviewers' Industry
Information Technology and Services 36.0% | Computer Games 12.6% | Information Technology and Services 14.6% | |
Hospital & Health Care 20.0% | Consumer Services 9.8% | Computer Software 14.6% | |
Airlines/Aviation 16.0% | Financial Services 8.6% | Internet 8.3% | |
Telecommunications 8.0% | Internet 8.0% | Hospital & Health Care 3.7% | |
Insurance 8.0% | Entertainment 7.5% | Financial Services 3.4% | |
Other 12.0% | Other 53.4% | Other 55.5% |
Reviews
| Most Helpful Favorable Review | Chuck L. User in Airlines/Aviation Aspect CXP Pro is an incredible platform for omni-channel interaction development. It was created on the premise of developing interactions once and delivering them everywhere. What a great approach! We can take all of our interactions and deploy them... | G2 Crowd User I like that each ticket has a unique code that I can refer back to check on the issue. | G2 Crowd User in Online Media Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party... |
| Most Helpful Critical Review | G2 Crowd User Flexibility and compatibility of the product | Matthew H. Internal Consultant in Computer & Network Security Not a large amount of support information for certain companies | G2 Crowd User in Electrical/Electronic Manufacturing Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup |
