Compare Aspect CXP Pro, Helpshift, and Zendesk Support

 
Professional
$95 Per User / Per Month
Essential
$5 /month
 
Enterprise
$135 Per User / Per Month
Team
$19 /month
 
Platinum
$160 Per User / Per Month
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 14 reviews)
8.8
(Based on 140 reviews)
8.8
(Based on 1,271 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 14 reviews)
8.9
(Based on 140 reviews)
8.7
(Based on 1,275 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 9 reviews)
8.9
(Based on 61 reviews)
8.3
(Based on 602 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 10 reviews)
8.6
(Based on 59 reviews)
8.4
(Based on 625 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 14 reviews)
8.7
(Based on 128 reviews)
8.5
(Based on 1,084 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 10 reviews)
8.8
(Based on 58 reviews)
8.6
(Based on 587 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 14 reviews)
8.4
(Based on 136 reviews)
7.8
(Based on 1,263 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
18.1%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
63.7%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
18.1%
16.2%
 
Information Technology and Services
36.0%
Computer Games
12.6%
Computer Software
18.1%
 
Hospital & Health Care
20.0%
Consumer Services
9.8%
Information Technology and Services
15.2%
 
Airlines/Aviation
16.0%
Financial Services
8.6%
Internet
10.6%
 
Telecommunications
8.0%
Internet
8.0%
Marketing and Advertising
5.0%
 
Insurance
8.0%
Entertainment
7.5%
Telecommunications
3.3%
 
Other
12.0%
Other
53.4%
Other
47.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Workforce Manager and ACD and IvR integration

G2 Crowd User

I like how the automation automatically comes on when in idle mode. I also love the cross platform views, customization and ease of use.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Fahad Q.
Consultant

People being sarcastic Too much poking nose everywhere Have to be careful

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 
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Kate from G2 Crowd

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