Compare Aspect CXP Pro vs Inbenta
See this
comparison of Aspect CXP Pro vs. Inbenta
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 15 reviews. Inbenta rates 4.6/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial
Aspect CXP Pro
Free Trial Unavailable
Inbenta
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.2
Ease of Use
Ease of Use
8.8
8.5
Ease of Setup
Ease of Setup
8.7
9.1
Ease of Admin
Ease of Admin
8.8
8.3
Quality of Support
Quality of Support
8.0
9.4
Ease of Doing Business With
Ease of Doing Business With
8.7
9.8
Product Direction (% positive)
Product Direction (% positive)
9.2
9.0
Meets Requirements
Aspect CXP Pro
8.9
Inbenta
8.2
Ease of Use
Aspect CXP Pro
8.8
Inbenta
8.5
Ease of Setup
Aspect CXP Pro
8.7
Inbenta
9.1
Ease of Admin
Aspect CXP Pro
8.8
Inbenta
8.3
Quality of Support
Aspect CXP Pro
8.0
Inbenta
9.4
Ease of Doing Business With
Aspect CXP Pro
8.7
Inbenta
9.8
Product Direction (% positive)
Aspect CXP Pro
9.2
Inbenta
9.0

Features

Knowledge Share
Knowledge Base
Aspect CXP Pro
8.2
Inbenta
Not enough data available
Searchable Articles
Aspect CXP Pro
8.0
Inbenta
Not enough data available
Community Forums
Aspect CXP Pro
6.5
Inbenta
Not enough data available
Interactive FAQs & Forums
Aspect CXP Pro
7.5
Inbenta
Not enough data available
Interaction
Web Portals
Aspect CXP Pro
8.5
Inbenta
Not enough data available
Forum to Reponse
Aspect CXP Pro
8.5
Inbenta
Not enough data available
Tickets and Tagging
Aspect CXP Pro
8.7
Inbenta
Not enough data available
Live Chat
Aspect CXP Pro
Not enough data available
Inbenta
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
25.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
25.0%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%

Reviewers' Industry

 
Information Technology and Services
36.0%
Internet
41.7%
 
Hospital & Health Care
20.0%
Information Technology and Services
33.3%
 
Airlines/Aviation
16.0%
Computer Software
16.7%
 
Telecommunications
8.0%
Government Administration
8.3%
 
Insurance
8.0%
 
Other
12.0%
Other
0.0%
Aspect CXP Pro
Information Technology and Services
36.0%
Hospital & Health Care
20.0%
Airlines/Aviation
16.0%
Telecommunications
8.0%
Insurance
8.0%
Other
12.0%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ronika C.
User

I really liked how clear the calls come through

Neil H.
Consultant in Internet

Inbenta's use of NLP has been very helpful for Farmgirl Flowers. As an SMB, the ability to use Inbenta for FAQ and for e-mail deflection creates additional time for building our business. They are also very responsive, and we're working together on Facebook...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Lauren S.
Administrator in Information Technology and Services

The auto-filler is not quite as sophisticated as I'd like. The HTML editor could be improved. It's basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns.

 
Aspect CXP Pro
Most Helpful Favorable Review
Ronika C.
User

I really liked how clear the calls come through

Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Inbenta
Most Helpful Favorable Review
Neil H.
Consultant in Internet

Inbenta's use of NLP has been very helpful for Farmgirl Flowers. As an SMB, the ability to use Inbenta for FAQ and for e-mail deflection creates additional time for building our business. They are also very responsive, and we're working together on Facebook...

Most Helpful Critical Review
Lauren S.
Administrator in Information Technology and Services

The auto-filler is not quite as sophisticated as I'd like. The HTML editor could be improved. It's basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns.

Screenshots

 
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Aspect CXP Pro

Videos

 
No videos provided
Aspect CXP Pro
Inbenta
No videos provided
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