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Compare Aspect CXP Pro vs Jira Service Desk

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comparison of Aspect CXP Pro vs. Jira Service Desk
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 15 reviews. Jira Service Desk rates 4.1/5 stars with 434 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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$10 /month
 
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$20 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 14 reviews)
8.6
(Based on 412 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 14 reviews)
8.1
(Based on 413 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 9 reviews)
7.6
(Based on 154 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 10 reviews)
7.7
(Based on 152 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 14 reviews)
8.2
(Based on 342 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 10 reviews)
8.4
(Based on 142 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 14 reviews)
8.1
(Based on 404 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
16.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
40.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
42.7%
 
Information Technology and Services
36.0%
Information Technology and Services
28.9%
 
Hospital & Health Care
20.0%
Computer Software
15.2%
 
Airlines/Aviation
16.0%
Internet
6.1%
 
Telecommunications
8.0%
Telecommunications
4.3%
 
Insurance
8.0%
Financial Services
3.9%
 
Other
12.0%
Other
41.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

User friendly , and the auto scheduler option

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

G2 Crowd User in E-Learning

I tried to integrate the Jira Service desk with Jira but Service Desk is quite complicated for most users.

 
 
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