Compare Aspect CXP Pro vs Jira Service Desk
See this
comparison of Aspect CXP Pro vs. Jira Service Desk
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 15 reviews. Jira Service Desk rates 4.1/5 stars with 442 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
GET STARTED
$10
/month
 
FOR GROWING TEAMS
$20
/agent/month
 
Free Trial Unavailable
Free Trial
Aspect CXP Pro
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.5
Ease of Use
Ease of Use
8.8
7.9
Ease of Setup
Ease of Setup
8.7
7.3
Ease of Admin
Ease of Admin
8.8
7.4
Quality of Support
Quality of Support
8.0
8.0
Ease of Doing Business With
Ease of Doing Business With
8.7
8.2
Product Direction (% positive)
Product Direction (% positive)
9.2
7.8
Meets Requirements
Aspect CXP Pro
8.9
Jira Service Desk
8.5
Ease of Use
Aspect CXP Pro
8.8
Jira Service Desk
7.9
Ease of Setup
Aspect CXP Pro
8.7
Jira Service Desk
7.3
Ease of Admin
Aspect CXP Pro
8.8
Jira Service Desk
7.4
Quality of Support
Aspect CXP Pro
8.0
Jira Service Desk
8.0
Ease of Doing Business With
Aspect CXP Pro
8.7
Jira Service Desk
8.2
Product Direction (% positive)
Aspect CXP Pro
9.2
Jira Service Desk
7.8

Features

Knowledge Share
Knowledge Base
Aspect CXP Pro
8.2
Jira Service Desk
8.0
Searchable Articles
Aspect CXP Pro
8.0
Jira Service Desk
8.1
Community Forums
Aspect CXP Pro
6.5
Jira Service Desk
7.9
Interactive FAQs & Forums
Aspect CXP Pro
7.5
Jira Service Desk
7.8
Interaction
Web Portals
Aspect CXP Pro
8.5
Jira Service Desk
8.0
Forum to Reponse
Aspect CXP Pro
8.5
Jira Service Desk
8.2
Tickets and Tagging
Aspect CXP Pro
8.7
Jira Service Desk
8.7
Live Chat
Aspect CXP Pro
Not enough data available
Jira Service Desk
7.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
16.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
40.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
42.8%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.8%
Enterprise
42.8%

Reviewers' Industry

 
Information Technology and Services
36.0%
Information Technology and Services
28.7%
 
Hospital & Health Care
20.0%
Computer Software
15.3%
 
Airlines/Aviation
16.0%
Internet
6.0%
 
Telecommunications
8.0%
Telecommunications
4.2%
 
Insurance
8.0%
Financial Services
4.2%
 
Other
12.0%
Other
41.5%
Aspect CXP Pro
Information Technology and Services
36.0%
Hospital & Health Care
20.0%
Airlines/Aviation
16.0%
Telecommunications
8.0%
Insurance
8.0%
Other
12.0%
Jira Service Desk
Information Technology and Services
28.7%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Christopher E.
Consultant

I've been in the IVR industry for longer than I'd like to count. The best thing about CXP is the thoughtfulness in the design that allows repeatable tasks to be completed easily but retain flexibility to handle the edge case without having to build a work...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Michael E. G.
Administrator in Computer Software

... incredibly crippled. Tools like Zendesk are easier and more useable with JIRA than Service Desk is with JIRA. Other issues: * Limited agents—very costly above 3 * No team-wide visibility into tickets, so multiple ones get filed * Rules never...

 
Aspect CXP Pro
Most Helpful Favorable Review
Christopher E.
Consultant

I've been in the IVR industry for longer than I'd like to count. The best thing about CXP is the thoughtfulness in the design that allows repeatable tasks to be completed easily but retain flexibility to handle the edge case without having to build a work...

Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Michael E. G.
Administrator in Computer Software

... incredibly crippled. Tools like Zendesk are easier and more useable with JIRA than Service Desk is with JIRA. Other issues: * Limited agents—very costly above 3 * No team-wide visibility into tickets, so multiple ones get filed * Rules never...

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
Aspect CXP Pro

Videos

 
No videos provided
Aspect CXP Pro
Jira Service Desk
No videos provided
Ask Aspect CXP Pro a QuestionContact Aspect CXP ProRequest More InformationRequest More Information