Compare Aspect CXP Pro vs JIRA Service Desk

See this comparison of Aspect CXP Pro vs. JIRA Service Desk based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 14 reviews. JIRA Service Desk rates 4.1/5 stars with 413 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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$10 /month
 
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$20 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 12 reviews)
8.6
(Based on 393 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 12 reviews)
8.1
(Based on 394 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 8 reviews)
7.6
(Based on 145 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 9 reviews)
7.6
(Based on 144 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 12 reviews)
8.2
(Based on 326 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 9 reviews)
8.4
(Based on 137 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
8.1
(Based on 385 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
17.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
41.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
41.7%
 
Information Technology and Services
37.5%
Information Technology and Services
28.5%
 
Hospital & Health Care
16.7%
Computer Software
15.8%
 
Airlines/Aviation
16.7%
Internet
6.4%
 
Insurance
8.3%
Telecommunications
4.3%
 
Computer Software
8.3%
Financial Services
4.1%
 
Other
12.5%
Other
40.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Workforce Manager and ACD and IvR integration

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

G2 Crowd User in Law Practice

No workflow, missing integration with outlook

 
 
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