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Compare Aspect CXP Pro vs JIRA Service Desk

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comparison of Aspect CXP Pro vs. JIRA Service Desk
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 14 reviews. JIRA Service Desk rates 4.1/5 stars with 423 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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$10 /month
 
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$20 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 12 reviews)
8.6
(Based on 401 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 12 reviews)
8.1
(Based on 402 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 8 reviews)
7.6
(Based on 150 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 9 reviews)
7.7
(Based on 149 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 12 reviews)
8.2
(Based on 332 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 9 reviews)
8.4
(Based on 139 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
8.1
(Based on 393 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
16.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
40.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
42.2%
 
Information Technology and Services
37.5%
Information Technology and Services
29.0%
 
Hospital & Health Care
16.7%
Computer Software
15.3%
 
Airlines/Aviation
16.7%
Internet
6.2%
 
Insurance
8.3%
Telecommunications
4.4%
 
Computer Software
8.3%
Financial Services
4.0%
 
Other
12.5%
Other
41.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Ronika C.
User

I really liked how clear the calls come through

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Freddie P.
Consultant in Information Technology and Services

Hi, As a ITSM consultant I'm involved in a analysis of Jira Service Desk as a ITSM tool for a small IT department in Sweden. When looking at the default setup of Jira SD I'm confused and surprised that this is a pinkverify certified ITSM tool!! You...

 
 
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