Compare Aspect CXP Pro vs KANA Enterprise

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comparison of Aspect CXP Pro vs. KANA Enterprise
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 14 reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 12 reviews)
8.2
(Based on 11 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 12 reviews)
8.5
(Based on 11 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 8 reviews)
6.8
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 9 reviews)
7.0
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 12 reviews)
7.8
(Based on 8 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 9 reviews)
7.0
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
7.1
(Based on 11 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
10.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
90.0%
 
Information Technology and Services
37.5%
Information Technology and Services
18.8%
 
Hospital & Health Care
16.7%
Financial Services
12.5%
 
Airlines/Aviation
16.7%
Outsourcing/Offshoring
12.5%
 
Insurance
8.3%
Telecommunications
12.5%
 
Computer Software
8.3%
Insurance
12.5%
 
Other
12.5%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Insurance

The flexibility afforded us with the multi-modal nature of CXP was a huge draw.

Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

 
 
No screenshots provided.
 
No videos provided.
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