Compare Aspect CXP Pro vs KANA Enterprise

See this comparison of Aspect CXP Pro vs. KANA Enterprise based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 14 reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 12 reviews)
8.2
(Based on 11 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 12 reviews)
8.5
(Based on 11 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 8 reviews)
6.8
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 9 reviews)
7.0
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 12 reviews)
7.8
(Based on 8 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 9 reviews)
7.0
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
7.1
(Based on 11 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
10.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
90.0%
 
Information Technology and Services
37.5%
Information Technology and Services
18.8%
 
Hospital & Health Care
16.7%
Financial Services
12.5%
 
Airlines/Aviation
16.7%
Outsourcing/Offshoring
12.5%
 
Insurance
8.3%
Telecommunications
12.5%
 
Computer Software
8.3%
Insurance
12.5%
 
Other
12.5%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Christopher E.
Consultant

I've been in the IVR industry for longer than I'd like to count. The best thing about CXP is the thoughtfulness in the design that allows repeatable tasks to be completed easily but retain flexibility to handle the edge case without having to build a work...

G2 Crowd User in Information Technology and Services

Ability to expose services as SOAP; which in turn are easily customizable and can be consumed easily in clients own custom application

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

 
 
No screenshots provided.
 
No videos provided.
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