Compare Aspect CXP Pro vs KANA Enterprise
See this
comparison of Aspect CXP Pro vs. KANA Enterprise
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 15 reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Aspect CXP Pro
Free Trial Unavailable
KANA Enterprise
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
8.0
Ease of Use
Ease of Use
8.8
8.3
Ease of Setup
Ease of Setup
8.7
6.4
Ease of Admin
Ease of Admin
8.8
6.7
Quality of Support
Quality of Support
8.0
7.5
Ease of Doing Business With
Ease of Doing Business With
8.7
6.7
Product Direction (% positive)
Product Direction (% positive)
9.2
6.8
Meets Requirements
Aspect CXP Pro
8.9
KANA Enterprise
8.0
Ease of Use
Aspect CXP Pro
8.8
KANA Enterprise
8.3
Ease of Setup
Aspect CXP Pro
8.7
KANA Enterprise
6.4
Ease of Admin
Aspect CXP Pro
8.8
KANA Enterprise
6.7
Quality of Support
Aspect CXP Pro
8.0
KANA Enterprise
7.5
Ease of Doing Business With
Aspect CXP Pro
8.7
KANA Enterprise
6.7
Product Direction (% positive)
Aspect CXP Pro
9.2
KANA Enterprise
6.8

Features

Knowledge Share
Knowledge Base
Aspect CXP Pro
8.2
KANA Enterprise
Not enough data available
Searchable Articles
Aspect CXP Pro
8.0
KANA Enterprise
Not enough data available
Community Forums
Aspect CXP Pro
6.5
KANA Enterprise
Not enough data available
Interactive FAQs & Forums
Aspect CXP Pro
7.5
KANA Enterprise
Not enough data available
Interaction
Web Portals
Aspect CXP Pro
8.5
KANA Enterprise
Not enough data available
Forum to Reponse
Aspect CXP Pro
8.5
KANA Enterprise
Not enough data available
Tickets and Tagging
Aspect CXP Pro
8.7
KANA Enterprise
Not enough data available
Live Chat
Aspect CXP Pro
Not enough data available
KANA Enterprise
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
10.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
90.0%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%

Reviewers' Industry

 
Information Technology and Services
36.0%
Information Technology and Services
18.8%
 
Hospital & Health Care
20.0%
Telecommunications
12.5%
 
Airlines/Aviation
16.0%
Retail
12.5%
 
Telecommunications
8.0%
Outsourcing/Offshoring
12.5%
 
Insurance
8.0%
Insurance
12.5%
 
Other
12.0%
Other
31.3%
Aspect CXP Pro
Information Technology and Services
36.0%
Hospital & Health Care
20.0%
Airlines/Aviation
16.0%
Telecommunications
8.0%
Insurance
8.0%
Other
12.0%
KANA Enterprise
Information Technology and Services
18.8%
Telecommunications
12.5%
Retail
12.5%
Outsourcing/Offshoring
12.5%
Insurance
12.5%
Other
31.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer Software

Definitely, omni-channel is a feature that we like in CXP Pro, in addition, the easy to use CXP pro IDE and rich reports available is CXP analyzer helping our end customers optimize their IVR(ITR) scenarios.

Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

 
Aspect CXP Pro
Most Helpful Favorable Review
G2 Crowd User in Computer Software

Definitely, omni-channel is a feature that we like in CXP Pro, in addition, the easy to use CXP pro IDE and rich reports available is CXP analyzer helping our end customers optimize their IVR(ITR) scenarios.

Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

KANA Enterprise
Most Helpful Favorable Review
Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

Screenshots

 
No screenshots provided
Aspect CXP Pro
KANA Enterprise
No screenshots provided

Videos

 
No videos provided
Aspect CXP Pro
KANA Enterprise
No videos provided
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