Compare Aspect CXP Pro vs Kayako

See this comparison of Aspect CXP Pro vs. Kayako based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 14 reviews. Kayako rates 4.1/5 stars with 144 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Free
$0 up to 3 agents
 
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 12 reviews)
8.2
(Based on 140 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 12 reviews)
8.5
(Based on 138 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 8 reviews)
8.1
(Based on 100 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 9 reviews)
8.2
(Based on 105 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 12 reviews)
8.4
(Based on 130 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 9 reviews)
8.5
(Based on 105 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
7.4
(Based on 137 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
54.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
37.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
7.9%
 
Information Technology and Services
37.5%
Information Technology and Services
25.6%
 
Hospital & Health Care
16.7%
Computer Software
16.5%
 
Airlines/Aviation
16.7%
Telecommunications
8.0%
 
Insurance
8.3%
Internet
4.5%
 
Computer Software
8.3%
Marketing and Advertising
4.0%
 
Other
12.5%
Other
41.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer Software

Definitely, omni-channel is a feature that we like in CXP Pro, in addition, the easy to use CXP pro IDE and rich reports available is CXP analyzer helping our end customers optimize their IVR(ITR) scenarios.

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Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
 

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Kate avatar
Kate from G2 Crowd

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