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Compare Aspect CXP Pro vs Kayako

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comparison of Aspect CXP Pro vs. Kayako
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 14 reviews. Kayako rates 4.1/5 stars with 150 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Free
$0 up to 3 agents
 
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 12 reviews)
8.2
(Based on 145 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 12 reviews)
8.5
(Based on 143 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 8 reviews)
8.1
(Based on 104 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 9 reviews)
8.2
(Based on 109 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 12 reviews)
8.4
(Based on 135 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 9 reviews)
8.6
(Based on 109 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
7.4
(Based on 142 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
54.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
38.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
7.5%
 
Information Technology and Services
37.5%
Information Technology and Services
24.7%
 
Hospital & Health Care
16.7%
Computer Software
16.7%
 
Airlines/Aviation
16.7%
Telecommunications
7.5%
 
Insurance
8.3%
Internet
5.4%
 
Computer Software
8.3%
Marketing and Advertising
3.8%
 
Other
12.5%
Other
41.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jay L.
Consultant in Information Technology and Services

The ease of use and multiple applications available

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
 

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