Compare Aspect CXP Pro vs Kayako
See this
comparison of Aspect CXP Pro vs. Kayako
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 15 reviews. Kayako rates 4.1/5 stars with 171 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Inbox
$15 /agent/month
 
Growth
$30 /agent/month
 
Scale
$60 /agent/month
 
Free Trial Unavailable
Free Trial
Aspect CXP Pro
Free Trial Unavailable
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.1
Ease of Use
Ease of Use
8.8
8.4
Ease of Setup
Ease of Setup
8.7
8.0
Ease of Admin
Ease of Admin
8.8
8.1
Quality of Support
Quality of Support
8.0
8.2
Ease of Doing Business With
Ease of Doing Business With
8.7
8.4
Product Direction (% positive)
Product Direction (% positive)
9.2
7.1
Meets Requirements
Aspect CXP Pro
8.9
Kayako
8.1
Ease of Use
Aspect CXP Pro
8.8
Kayako
8.4
Ease of Setup
Aspect CXP Pro
8.7
Kayako
8.0
Ease of Admin
Aspect CXP Pro
8.8
Kayako
8.1
Quality of Support
Aspect CXP Pro
8.0
Kayako
8.2
Ease of Doing Business With
Aspect CXP Pro
8.7
Kayako
8.4
Product Direction (% positive)
Aspect CXP Pro
9.2
Kayako
7.1

Features

Knowledge Share
Knowledge Base
Aspect CXP Pro
8.2
Kayako
8.9
Searchable Articles
Aspect CXP Pro
8.0
Kayako
9.2
Community Forums
Aspect CXP Pro
6.5
Kayako
8.6
Interactive FAQs & Forums
Aspect CXP Pro
7.5
Kayako
8.5
Interaction
Web Portals
Aspect CXP Pro
8.5
Kayako
9.0
Forum to Reponse
Aspect CXP Pro
8.5
Kayako
8.0
Tickets and Tagging
Aspect CXP Pro
8.7
Kayako
9.3
Live Chat
Aspect CXP Pro
Not enough data available
Kayako
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
56.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
35.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
7.8%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
Kayako
Small-Business
56.9%
Mid-Market
35.3%
Enterprise
7.8%

Reviewers' Industry

 
Information Technology and Services
36.0%
Information Technology and Services
23.6%
 
Hospital & Health Care
20.0%
Computer Software
17.3%
 
Airlines/Aviation
16.0%
Telecommunications
7.2%
 
Telecommunications
8.0%
Internet
5.3%
 
Insurance
8.0%
Marketing and Advertising
3.8%
 
Other
12.0%
Other
42.8%
Aspect CXP Pro
Information Technology and Services
36.0%
Hospital & Health Care
20.0%
Airlines/Aviation
16.0%
Telecommunications
8.0%
Insurance
8.0%
Other
12.0%
Kayako
Information Technology and Services
23.6%
Computer Software
17.3%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ronika C.
User

I really liked how clear the calls come through

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
Aspect CXP Pro
Most Helpful Favorable Review
Ronika C.
User

I really liked how clear the calls come through

Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Kayako
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Screenshots

 
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Videos

 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Aspect CXP Pro
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Ask Aspect CXP Pro a QuestionContact Aspect CXP ProAsk Kayako a QuestionContact Kayako