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Compare Aspect CXP Pro vs Kayako

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comparison of Aspect CXP Pro vs. Kayako
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 15 reviews. Kayako rates 4.1/5 stars with 155 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Aspect CXP Pro
Kayako
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Add Product
Aspect CXP Pro
Aspect CXP Pro
4.4
Based on 15 reviews
Kayako
Kayako
4.1
Based on 155 reviews
Optimized for quick response
 
Inbox
$15 /agent/month
 
Growth
$30 /agent/month
 
Scale
$60 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 14 reviews)
8.3
(Based on 150 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 14 reviews)
8.5
(Based on 148 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 9 reviews)
8.1
(Based on 105 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 10 reviews)
8.2
(Based on 110 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 14 reviews)
8.4
(Based on 139 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 10 reviews)
8.6
(Based on 110 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 14 reviews)
7.4
(Based on 147 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
54.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
38.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
7.3%
 
Information Technology and Services
36.0%
Information Technology and Services
25.0%
 
Hospital & Health Care
20.0%
Computer Software
17.7%
 
Airlines/Aviation
16.0%
Telecommunications
7.3%
 
Telecommunications
8.0%
Internet
5.2%
 
Insurance
8.0%
Marketing and Advertising
3.6%
 
Other
12.0%
Other
41.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Ronika C.
User

I really liked how clear the calls come through

Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
 

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