Compare Aspect CXP Pro vs KnowledgeOwl
See this
comparison of Aspect CXP Pro vs. KnowledgeOwl
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 15 reviews. KnowledgeOwl rates 4.5/5 stars with 68 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
KnowledgeOwl Subscription
$49
month
 
Additional Knowledge Bases
$30
month
 
Additional Users
$20
month
 
Free Trial Unavailable
Free Trial Unavailable
Aspect CXP Pro
Free Trial Unavailable
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Additional Users
$20month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
9.0
Ease of Use
Ease of Use
8.8
9.0
Ease of Setup
Ease of Setup
8.7
8.9
Ease of Admin
Ease of Admin
8.8
8.9
Quality of Support
Quality of Support
8.0
9.6
Ease of Doing Business With
Ease of Doing Business With
8.7
9.6
Product Direction (% positive)
Product Direction (% positive)
9.2
9.3
Meets Requirements
Aspect CXP Pro
8.9
KnowledgeOwl
9.0
Ease of Use
Aspect CXP Pro
8.8
KnowledgeOwl
9.0
Ease of Setup
Aspect CXP Pro
8.7
KnowledgeOwl
8.9
Ease of Admin
Aspect CXP Pro
8.8
KnowledgeOwl
8.9
Quality of Support
Aspect CXP Pro
8.0
KnowledgeOwl
9.6
Ease of Doing Business With
Aspect CXP Pro
8.7
KnowledgeOwl
9.6
Product Direction (% positive)
Aspect CXP Pro
9.2
KnowledgeOwl
9.3

Features

Knowledge Share
Knowledge Base
Aspect CXP Pro
8.2
KnowledgeOwl
Not enough data available
Searchable Articles
Aspect CXP Pro
8.0
KnowledgeOwl
Not enough data available
Community Forums
Aspect CXP Pro
6.5
KnowledgeOwl
Not enough data available
Interactive FAQs & Forums
Aspect CXP Pro
7.5
KnowledgeOwl
Not enough data available
Interaction
Web Portals
Aspect CXP Pro
8.5
KnowledgeOwl
Not enough data available
Forum to Reponse
Aspect CXP Pro
8.5
KnowledgeOwl
Not enough data available
Tickets and Tagging
Aspect CXP Pro
8.7
KnowledgeOwl
Not enough data available
Live Chat
Aspect CXP Pro
Not enough data available
KnowledgeOwl
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
30.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
44.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
25.0%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
KnowledgeOwl
Small-Business
30.9%
Mid-Market
44.1%
Enterprise
25.0%

Reviewers' Industry

 
Information Technology and Services
36.0%
Computer Software
22.5%
 
Hospital & Health Care
20.0%
Internet
8.5%
 
Airlines/Aviation
16.0%
Information Technology and Services
8.5%
 
Telecommunications
8.0%
Education Management
8.5%
 
Insurance
8.0%
Non-Profit Organization Management
7.0%
 
Other
12.0%
Other
45.1%
Aspect CXP Pro
Information Technology and Services
36.0%
Hospital & Health Care
20.0%
Airlines/Aviation
16.0%
Telecommunications
8.0%
Insurance
8.0%
Other
12.0%
KnowledgeOwl
Computer Software
22.5%
Internet
8.5%
Information Technology and Services
8.5%
Education Management
8.5%
Non-Profit Organization Management
7.0%
Other
45.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ronika C.
User

I really liked how clear the calls come through

G2 Crowd User in Health, Wellness and Fitness

The team -- they helped a lot with customizing their interface for our needs, and are super helpful with custom coding work and so on. Also, the look is "fresh" and the interface is easy. They've also been very responsive when we've run into issues. The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

 
Aspect CXP Pro
Most Helpful Favorable Review
Ronika C.
User

I really liked how clear the calls come through

Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

KnowledgeOwl
Most Helpful Favorable Review
G2 Crowd User in Health, Wellness and Fitness

The team -- they helped a lot with customizing their interface for our needs, and are super helpful with custom coding work and so on. Also, the look is "fresh" and the interface is easy. They've also been very responsive when we've run into issues. The...

Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

Screenshots

 
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Aspect CXP Pro

Videos

 
No videos provided
Aspect CXP Pro
KnowledgeOwl
No videos provided
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