Compare Aspect CXP Pro vs LiveAgent

See this comparison of Aspect CXP Pro vs. LiveAgent based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 14 reviews. LiveAgent rates 4.5/5 stars with 655 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
All-inclusive
$39/month User Seat
 
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 12 reviews)
8.8
(Based on 608 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 12 reviews)
9.1
(Based on 608 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 8 reviews)
8.7
(Based on 420 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 9 reviews)
8.9
(Based on 419 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 12 reviews)
9.1
(Based on 575 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 9 reviews)
9.1
(Based on 408 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
9.1
(Based on 597 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
61.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
25.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
12.9%
 
Information Technology and Services
37.5%
Information Technology and Services
12.6%
 
Hospital & Health Care
16.7%
Computer Software
7.5%
 
Airlines/Aviation
16.7%
Internet
5.9%
 
Insurance
8.3%
Retail
5.4%
 
Computer Software
8.3%
Telecommunications
3.4%
 
Other
12.5%
Other
65.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Workforce Manager and ACD and IvR integration

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Ashlee N.
Administrator

We probably could've used it for more as it does have many features, but I think we are too small of a company that it didn't solve a problem for us as much as we thought it would.

 
 

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