Compare Aspect CXP Pro vs LiveAgent

See this comparison of Aspect CXP Pro vs. LiveAgent based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 14 reviews. LiveAgent rates 4.5/5 stars with 609 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Ticket
$12/month User Seat
 
Ticket+Chat
$29/month User Seat
 
All-inclusive
$59/month User Seat
 
Free Trial
Free Trial
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$ Get a Quote
$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 12 reviews)
8.8
(Based on 570 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 12 reviews)
9.0
(Based on 570 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 8 reviews)
8.7
(Based on 398 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 9 reviews)
8.9
(Based on 399 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 12 reviews)
9.1
(Based on 538 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 9 reviews)
9.1
(Based on 386 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
9.2
(Based on 560 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
63.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
24.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
11.9%
 
Information Technology and Services
37.5%
Information Technology and Services
12.3%
 
Hospital & Health Care
16.7%
Computer Software
7.7%
 
Airlines/Aviation
16.7%
Internet
6.4%
 
Insurance
8.3%
Retail
5.6%
 
Computer Software
8.3%
Telecommunications
3.3%
 
Other
12.5%
Other
64.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Janel J.
Consultant in Information Technology and Services

CXP Developer is easy to use with its drag and drop coding and gives the user the ability to easily create omni channel solutions. CXP provides multiple ways to connect to backend services and databases. Most importantly, with Aspect CXP Pro deployments...

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Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

lee t.
User

It seems like no one was really using this option on my site

 
 

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Kate from G2 Crowd

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