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Compare Aspect CXP Pro vs LiveAgent

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comparison of Aspect CXP Pro vs. LiveAgent
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 15 reviews. LiveAgent rates 4.5/5 stars with 834 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
All-inclusive
$39/month User Seat
 
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 14 reviews)
8.8
(Based on 771 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 14 reviews)
9.0
(Based on 772 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 9 reviews)
8.8
(Based on 511 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 10 reviews)
8.9
(Based on 510 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 14 reviews)
9.1
(Based on 730 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 10 reviews)
9.2
(Based on 496 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 14 reviews)
9.1
(Based on 761 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
64.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
22.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
12.8%
 
Information Technology and Services
36.0%
Information Technology and Services
12.8%
 
Hospital & Health Care
20.0%
Computer Software
8.0%
 
Airlines/Aviation
16.0%
Internet
6.0%
 
Telecommunications
8.0%
Marketing and Advertising
4.7%
 
Insurance
8.0%
Retail
4.4%
 
Other
12.0%
Other
64.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Chuck L.
User in Airlines/Aviation

Aspect CXP Pro is an incredible platform for omni-channel interaction development. It was created on the premise of developing interactions once and delivering them everywhere. What a great approach! We can take all of our interactions and deploy them...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

G2 Crowd User in Insurance

I don't like that you have to be logged in it for it to send a chime that someone has a question or needs something. Wish that it could be linked to something else you DO have to be in all day, like outlook or something that it would somehow connect with...

 
 

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