Compare Aspect CXP Pro vs LiveAgent
See this
comparison of Aspect CXP Pro vs. LiveAgent
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 15 reviews. LiveAgent rates 4.5/5 stars with 1,036 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
All-inclusive
$39/month
User Seat
 
Ticket+Chat
$29/month
User Seat
 
Ticket
$9/month
User Seat
 
Free Trial Unavailable
Free Trial
Aspect CXP Pro
Free Trial Unavailable
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.9
Ease of Use
Ease of Use
8.8
9.1
Ease of Setup
Ease of Setup
8.7
8.8
Ease of Admin
Ease of Admin
8.8
8.9
Quality of Support
Quality of Support
8.0
9.2
Ease of Doing Business With
Ease of Doing Business With
8.7
9.2
Product Direction (% positive)
Product Direction (% positive)
9.2
9.1
Meets Requirements
Aspect CXP Pro
8.9
LiveAgent
8.9
Ease of Use
Aspect CXP Pro
8.8
LiveAgent
9.1
Ease of Setup
Aspect CXP Pro
8.7
LiveAgent
8.8
Ease of Admin
Aspect CXP Pro
8.8
LiveAgent
8.9
Quality of Support
Aspect CXP Pro
8.0
LiveAgent
9.2
Ease of Doing Business With
Aspect CXP Pro
8.7
LiveAgent
9.2
Product Direction (% positive)
Aspect CXP Pro
9.2
LiveAgent
9.1

Features

Knowledge Share
Knowledge Base
Aspect CXP Pro
8.2
LiveAgent
9.3
Searchable Articles
Aspect CXP Pro
8.0
LiveAgent
9.3
Community Forums
Aspect CXP Pro
6.5
LiveAgent
9.3
Interactive FAQs & Forums
Aspect CXP Pro
7.5
LiveAgent
9.3
Interaction
Web Portals
Aspect CXP Pro
8.5
LiveAgent
9.3
Forum to Reponse
Aspect CXP Pro
8.5
LiveAgent
9.4
Tickets and Tagging
Aspect CXP Pro
8.7
LiveAgent
9.5
Live Chat
Aspect CXP Pro
Not enough data available
LiveAgent
9.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
58.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
29.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
12.1%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
LiveAgent
Small-Business
58.4%
Mid-Market
29.5%
Enterprise
12.1%

Reviewers' Industry

 
Information Technology and Services
36.0%
Information Technology and Services
12.0%
 
Hospital & Health Care
20.0%
Computer Software
6.8%
 
Airlines/Aviation
16.0%
Computer & Network Security
6.3%
 
Telecommunications
8.0%
Internet
5.3%
 
Insurance
8.0%
Retail
4.1%
 
Other
12.0%
Other
65.4%
Aspect CXP Pro
Information Technology and Services
36.0%
Hospital & Health Care
20.0%
Airlines/Aviation
16.0%
Telecommunications
8.0%
Insurance
8.0%
Other
12.0%
LiveAgent
Information Technology and Services
12.0%
Computer Software
6.8%
Computer & Network Security
6.3%
Internet
5.3%
Retail
4.1%
Other
65.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer Software

Definitely, omni-channel is a feature that we like in CXP Pro, in addition, the easy to use CXP pro IDE and rich reports available is CXP analyzer helping our end customers optimize their IVR(ITR) scenarios.

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Chris B.
User in Information Technology and Services

sometimes the response time is rather slow or laggy.

 
Aspect CXP Pro
Most Helpful Favorable Review
G2 Crowd User in Computer Software

Definitely, omni-channel is a feature that we like in CXP Pro, in addition, the easy to use CXP pro IDE and rich reports available is CXP analyzer helping our end customers optimize their IVR(ITR) scenarios.

Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Chris B.
User in Information Technology and Services

sometimes the response time is rather slow or laggy.

Screenshots

 
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Videos

 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Aspect CXP Pro
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

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