Compare Aspect CXP Pro vs LiveHelpNow

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comparison of Aspect CXP Pro vs. LiveHelpNow
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 14 reviews. LiveHelpNow rates 4.2/5 stars with 107 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Live chat and SMS
$18.90 per month
 
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 12 reviews)
8.7
(Based on 99 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 12 reviews)
8.7
(Based on 99 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 8 reviews)
8.6
(Based on 80 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 9 reviews)
8.5
(Based on 79 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 12 reviews)
8.7
(Based on 89 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 9 reviews)
9.0
(Based on 79 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
8.0
(Based on 98 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
48.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
32.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
18.7%
 
Information Technology and Services
37.5%
Information Technology and Services
8.2%
 
Hospital & Health Care
16.7%
Retail
6.0%
 
Airlines/Aviation
16.7%
Insurance
4.5%
 
Insurance
8.3%
Consumer Goods
4.5%
 
Computer Software
8.3%
Real Estate
3.7%
 
Other
12.5%
Other
73.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Insurance

The flexibility afforded us with the multi-modal nature of CXP was a huge draw.

Justin K.
Administrator

The list of features continues to grow. For example they recently added support for FaceBook IM. They now support text messages to your landline

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Aimee H.
Administrator

sometimes notifications don't sound, the ratings seem weird.

 
 

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Kate from G2 Crowd

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