Compare Aspect CXP Pro vs LiveHelpNow
See this
comparison of Aspect CXP Pro vs. LiveHelpNow
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 15 reviews. LiveHelpNow rates 4.2/5 stars with 112 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Live chat and SMS
$18.90
per month
 
Call management
$9
per month
 
Knowledge base management
$18.90
per month
 
Support Ticket Sofware
$18.90
per month
 
Free Trial Unavailable
Free Trial
Aspect CXP Pro
Free Trial Unavailable
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.6
Ease of Use
Ease of Use
8.8
8.7
Ease of Setup
Ease of Setup
8.7
8.4
Ease of Admin
Ease of Admin
8.8
8.4
Quality of Support
Quality of Support
8.0
8.6
Ease of Doing Business With
Ease of Doing Business With
8.7
8.9
Product Direction (% positive)
Product Direction (% positive)
9.2
7.7
Meets Requirements
Aspect CXP Pro
8.9
LiveHelpNow
8.6
Ease of Use
Aspect CXP Pro
8.8
LiveHelpNow
8.7
Ease of Setup
Aspect CXP Pro
8.7
LiveHelpNow
8.4
Ease of Admin
Aspect CXP Pro
8.8
LiveHelpNow
8.4
Quality of Support
Aspect CXP Pro
8.0
LiveHelpNow
8.6
Ease of Doing Business With
Aspect CXP Pro
8.7
LiveHelpNow
8.9
Product Direction (% positive)
Aspect CXP Pro
9.2
LiveHelpNow
7.7

Features

Knowledge Share
Knowledge Base
Aspect CXP Pro
8.2
LiveHelpNow
8.8
Searchable Articles
Aspect CXP Pro
8.0
LiveHelpNow
8.8
Community Forums
Aspect CXP Pro
6.5
LiveHelpNow
7.9
Interactive FAQs & Forums
Aspect CXP Pro
7.5
LiveHelpNow
8.5
Interaction
Web Portals
Aspect CXP Pro
8.5
LiveHelpNow
8.2
Forum to Reponse
Aspect CXP Pro
8.5
LiveHelpNow
7.6
Tickets and Tagging
Aspect CXP Pro
8.7
LiveHelpNow
8.0
Live Chat
Aspect CXP Pro
Not enough data available
LiveHelpNow
9.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
48.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
33.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
18.8%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
LiveHelpNow
Small-Business
48.2%
Mid-Market
33.0%
Enterprise
18.8%

Reviewers' Industry

 
Information Technology and Services
36.0%
Information Technology and Services
7.8%
 
Hospital & Health Care
20.0%
Retail
5.7%
 
Airlines/Aviation
16.0%
Insurance
4.3%
 
Telecommunications
8.0%
Consumer Goods
4.3%
 
Insurance
8.0%
Business Supplies and Equipment
4.3%
 
Other
12.0%
Other
73.8%
Aspect CXP Pro
Information Technology and Services
36.0%
Hospital & Health Care
20.0%
Airlines/Aviation
16.0%
Telecommunications
8.0%
Insurance
8.0%
Other
12.0%
LiveHelpNow
Information Technology and Services
7.8%
Retail
5.7%
Insurance
4.3%
Consumer Goods
4.3%
Business Supplies and Equipment
4.3%
Other
73.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Christopher E.
Consultant

I've been in the IVR industry for longer than I'd like to count. The best thing about CXP is the thoughtfulness in the design that allows repeatable tasks to be completed easily but retain flexibility to handle the edge case without having to build a work...

Chris L.
Administrator

We've been using LiveHelpNow for over 5 years, what we like the most is that it is well integrated into our site and is a major assist in helping visitors convert.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Aimee H.
Administrator

sometimes notifications don't sound, the ratings seem weird.

 
Aspect CXP Pro
Most Helpful Favorable Review
Christopher E.
Consultant

I've been in the IVR industry for longer than I'd like to count. The best thing about CXP is the thoughtfulness in the design that allows repeatable tasks to be completed easily but retain flexibility to handle the edge case without having to build a work...

Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

LiveHelpNow
Most Helpful Favorable Review
Chris L.
Administrator

We've been using LiveHelpNow for over 5 years, what we like the most is that it is well integrated into our site and is a major assist in helping visitors convert.

Most Helpful Critical Review
Aimee H.
Administrator

sometimes notifications don't sound, the ratings seem weird.

Screenshots

 
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Aspect CXP Pro

Videos

 
No videos provided
Aspect CXP Pro
LiveHelpNow
No videos provided
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