Compare Aspect CXP Pro vs MindTouch

See this comparison of Aspect CXP Pro vs. MindTouch based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 14 reviews. MindTouch rates 4.1/5 stars with 50 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 12 reviews)
8.3
(Based on 50 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 12 reviews)
8.3
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 8 reviews)
8.0
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 9 reviews)
8.4
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 12 reviews)
8.8
(Based on 49 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 9 reviews)
9.0
(Based on 42 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
8.1
(Based on 49 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
18.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
59.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
22.4%
 
Information Technology and Services
37.5%
Computer Software
36.4%
 
Hospital & Health Care
16.7%
Information Technology and Services
16.7%
 
Airlines/Aviation
16.7%
Financial Services
7.6%
 
Insurance
8.3%
Telecommunications
6.1%
 
Computer Software
8.3%
Insurance
4.5%
 
Other
12.5%
Other
28.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer Software

Definitely, omni-channel is a feature that we like in CXP Pro, in addition, the easy to use CXP pro IDE and rich reports available is CXP analyzer helping our end customers optimize their IVR(ITR) scenarios.

0 8d2tx42rmicjqcws8fysxsfqregrkkwsaw4dxs7wx79ouhyv2ipyevr5zxclf entaauijlxrw7p
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

 
 
 
Ask Aspect CXP Pro a QuestionContact Aspect CXP ProAsk MindTouch a QuestionContact MindTouch
Kate avatar
Kate from G2 Crowd

Need help?

I can help.