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Compare Aspect CXP Pro vs Oracle Service Cloud (formerly RightNow)

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comparison of Aspect CXP Pro vs. Oracle Service Cloud (formerly RightNow)
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 15 reviews. Oracle Service Cloud (formerly RightNow) rates 3.7/5 stars with 60 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 14 reviews)
8.2
(Based on 51 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 14 reviews)
8.0
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 9 reviews)
7.3
(Based on 36 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 10 reviews)
7.5
(Based on 36 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 14 reviews)
7.4
(Based on 46 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 10 reviews)
7.4
(Based on 34 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 14 reviews)
5.9
(Based on 49 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
8.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
57.9%
 
Information Technology and Services
36.0%
Information Technology and Services
20.4%
 
Hospital & Health Care
20.0%
Retail
10.8%
 
Airlines/Aviation
16.0%
Financial Services
6.5%
 
Telecommunications
8.0%
Computer Software
6.5%
 
Insurance
8.0%
Pharmaceuticals
4.3%
 
Other
12.0%
Other
51.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Christopher E.
Consultant

I've been in the IVR industry for longer than I'd like to count. The best thing about CXP is the thoughtfulness in the design that allows repeatable tasks to be completed easily but retain flexibility to handle the edge case without having to build a work...

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Ask Aspect CXP Pro a QuestionContact Aspect CXP ProAsk Oracle a QuestionContact Oracle
Kate from G2 Crowd

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