Compare Aspect CXP Pro vs Oracle Service Cloud (formerly RightNow)

See this comparison of Aspect CXP Pro vs. Oracle Service Cloud (formerly RightNow) based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 14 reviews. Oracle Service Cloud (formerly RightNow) rates 3.7/5 stars with 61 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 12 reviews)
8.3
(Based on 53 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 12 reviews)
8.1
(Based on 52 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 8 reviews)
7.3
(Based on 38 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 9 reviews)
7.7
(Based on 38 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 12 reviews)
7.2
(Based on 48 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 9 reviews)
7.4
(Based on 36 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
6.1
(Based on 51 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
12.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
36.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
51.7%
 
Information Technology and Services
37.5%
Information Technology and Services
26.0%
 
Hospital & Health Care
16.7%
Retail
10.4%
 
Airlines/Aviation
16.7%
Financial Services
6.3%
 
Insurance
8.3%
Computer Software
6.3%
 
Computer Software
8.3%
Consumer Electronics
4.2%
 
Other
12.5%
Other
46.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Workforce Manager and ACD and IvR integration

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Ask Aspect CXP Pro a QuestionContact Aspect CXP ProAsk Oracle a QuestionContact Oracle
Kate from G2 Crowd

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