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Compare Aspect CXP Pro vs Salesforce Knowledge

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comparison of Aspect CXP Pro vs. Salesforce Knowledge
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 15 reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 14 reviews)
8.9
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 14 reviews)
8.3
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 9 reviews)
7.8
(Based on 6 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 10 reviews)
8.0
(Based on 6 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 14 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 10 reviews)
8.5
(Based on 6 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 14 reviews)
8.7
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
45.5%
 
Information Technology and Services
36.0%
Internet
22.2%
 
Hospital & Health Care
20.0%
Computer Software
22.2%
 
Airlines/Aviation
16.0%
Insurance
11.1%
 
Telecommunications
8.0%
Hospital & Health Care
11.1%
 
Insurance
8.0%
Textiles
5.6%
 
Other
12.0%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Goran V.
Administrator in Telecommunications

CXP Developer is easy to use with its drag and drop coding and gives the user the ability to easily create multi - channel solutions. CXP provides multiple ways to connect to backend services and databases. Most importantly, with Aspect CXP Pro deployments...

G2 Crowd User in Computer & Network Security

Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

 
 
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