Compare Aspect CXP Pro vs Salesforce Knowledge
See this
comparison of Aspect CXP Pro vs. Salesforce Knowledge
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 15 reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Aspect CXP Pro
Free Trial Unavailable
Salesforce Knowledge
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
8.8
Ease of Use
Ease of Use
8.8
8.1
Ease of Setup
Ease of Setup
8.7
7.5
Ease of Admin
Ease of Admin
8.8
7.8
Quality of Support
Quality of Support
8.0
8.1
Ease of Doing Business With
Ease of Doing Business With
8.7
8.3
Product Direction (% positive)
Product Direction (% positive)
9.2
8.5
Meets Requirements
Aspect CXP Pro
8.9
Salesforce Knowledge
8.8
Ease of Use
Aspect CXP Pro
8.8
Salesforce Knowledge
8.1
Ease of Setup
Aspect CXP Pro
8.7
Salesforce Knowledge
7.5
Ease of Admin
Aspect CXP Pro
8.8
Salesforce Knowledge
7.8
Quality of Support
Aspect CXP Pro
8.0
Salesforce Knowledge
8.1
Ease of Doing Business With
Aspect CXP Pro
8.7
Salesforce Knowledge
8.3
Product Direction (% positive)
Aspect CXP Pro
9.2
Salesforce Knowledge
8.5

Features

Knowledge Share
Knowledge Base
Aspect CXP Pro
8.2
Salesforce Knowledge
8.8
Searchable Articles
Aspect CXP Pro
8.0
Salesforce Knowledge
8.8
Community Forums
Aspect CXP Pro
6.5
Salesforce Knowledge
8.1
Interactive FAQs & Forums
Aspect CXP Pro
7.5
Salesforce Knowledge
Not enough data available
Interaction
Web Portals
Aspect CXP Pro
8.5
Salesforce Knowledge
8.7
Forum to Reponse
Aspect CXP Pro
8.5
Salesforce Knowledge
8.7
Tickets and Tagging
Aspect CXP Pro
8.7
Salesforce Knowledge
8.0
Live Chat
Aspect CXP Pro
Not enough data available
Salesforce Knowledge
7.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
45.5%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
Salesforce Knowledge
Small-Business
9.1%
Mid-Market
45.5%
Enterprise
45.5%

Reviewers' Industry

 
Information Technology and Services
36.0%
Internet
22.2%
 
Hospital & Health Care
20.0%
Computer Software
22.2%
 
Airlines/Aviation
16.0%
Insurance
11.1%
 
Telecommunications
8.0%
Hospital & Health Care
11.1%
 
Insurance
8.0%
Textiles
5.6%
 
Other
12.0%
Other
27.8%
Aspect CXP Pro
Information Technology and Services
36.0%
Hospital & Health Care
20.0%
Airlines/Aviation
16.0%
Telecommunications
8.0%
Insurance
8.0%
Other
12.0%
Salesforce Knowledge
Internet
22.2%
Computer Software
22.2%
Insurance
11.1%
Hospital & Health Care
11.1%
Textiles
5.6%
Other
27.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer Software

Definitely, omni-channel is a feature that we like in CXP Pro, in addition, the easy to use CXP pro IDE and rich reports available is CXP analyzer helping our end customers optimize their IVR(ITR) scenarios.

G2 Crowd User in Computer Software

What I love about Salesforce, period, is the fact that it is such a customisable CRM. There are a multitude of facets that can be built, applied and integrated with business. what makes the knowledge area of salesforce good is the fact it can answer most...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

 
Aspect CXP Pro
Most Helpful Favorable Review
G2 Crowd User in Computer Software

Definitely, omni-channel is a feature that we like in CXP Pro, in addition, the easy to use CXP pro IDE and rich reports available is CXP analyzer helping our end customers optimize their IVR(ITR) scenarios.

Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Salesforce Knowledge
Most Helpful Favorable Review
G2 Crowd User in Computer Software

What I love about Salesforce, period, is the fact that it is such a customisable CRM. There are a multitude of facets that can be built, applied and integrated with business. what makes the knowledge area of salesforce good is the fact it can answer most...

Most Helpful Critical Review
G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

Screenshots

 
No screenshots provided
Aspect CXP Pro
Salesforce Knowledge
No screenshots provided

Videos

 
No videos provided
Aspect CXP Pro
Salesforce Knowledge
No videos provided
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