Compare Aspect CXP Pro vs Salesforce Knowledge

See this comparison of Aspect CXP Pro vs. Salesforce Knowledge based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 14 reviews. Salesforce Knowledge rates 3.6/5 stars with 5 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets Requirements
Meets Requirements
9.0
(Based on 12 reviews)
Not enough data available
Ease of Use
Ease of Use
9.0
(Based on 12 reviews)
Not enough data available
Ease of Setup
Ease of Setup
8.9
(Based on 8 reviews)
Not enough data available
Ease of Admin
Ease of Admin
9.0
(Based on 9 reviews)
Not enough data available
Quality of Support
Quality of Support
8.1
(Based on 12 reviews)
Not enough data available
Ease of Doing Business With
Ease of Doing Business With
8.8
(Based on 9 reviews)
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
9.1
(Based on 12 reviews)
Not enough data available
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
60.0%
 
Information Technology and Services
37.5%
Computer Software
33.3%
 
Hospital & Health Care
16.7%
Computer & Network Security
22.2%
 
Airlines/Aviation
16.7%
Internet
22.2%
 
Insurance
8.3%
Insurance
22.2%
 
Computer Software
8.3%
 
Other
12.5%
Other
0.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Jay L.
Consultant in Information Technology and Services

The ease of use and multiple applications available

G2 Crowd User

I love that we can write knowledge articles for internal use or for our clients and that we can associate our articles with cases so if anyone needs to reference an article, it is easily searchable.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
 
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No videos provided.
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Kate from G2 Crowd

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