Compare Aspect CXP Pro vs Salesforce Knowledge

See this comparison of Aspect CXP Pro vs. Salesforce Knowledge based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 14 reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 12 reviews)
8.7
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 12 reviews)
7.9
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 8 reviews)
7.9
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 9 reviews)
8.1
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 12 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 9 reviews)
8.3
(Based on 7 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
7.4
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
50.0%
 
Information Technology and Services
37.5%
Internet
22.2%
 
Hospital & Health Care
16.7%
Computer Software
16.7%
 
Airlines/Aviation
16.7%
Computer & Network Security
11.1%
 
Insurance
8.3%
Hospital & Health Care
11.1%
 
Computer Software
8.3%
Insurance
11.1%
 
Other
12.5%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Insurance

The flexibility afforded us with the multi-modal nature of CXP was a huge draw.

G2 Crowd User

I love that we can write knowledge articles for internal use or for our clients and that we can associate our articles with cases so if anyone needs to reference an article, it is easily searchable.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
 
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No videos provided.
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