Compare Aspect CXP Pro vs Salesforce Service Cloud

See this comparison of Aspect CXP Pro vs. Salesforce Service Cloud based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 14 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,351 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 12 reviews)
8.5
(Based on 1,211 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 12 reviews)
8.1
(Based on 1,213 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 8 reviews)
7.7
(Based on 549 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 9 reviews)
8.2
(Based on 559 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 12 reviews)
8.2
(Based on 1,068 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 9 reviews)
8.5
(Based on 545 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
8.1
(Based on 1,197 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
25.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
41.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
32.8%
 
Information Technology and Services
37.5%
Computer Software
16.1%
 
Hospital & Health Care
16.7%
Information Technology and Services
15.1%
 
Airlines/Aviation
16.7%
Internet
8.6%
 
Insurance
8.3%
Financial Services
3.7%
 
Computer Software
8.3%
Hospital & Health Care
3.5%
 
Other
12.5%
Other
53.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Insurance

The flexibility afforded us with the multi-modal nature of CXP was a huge draw.

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Hannah R.
User in E-Learning

Business Insights is handy, but it is not as customizable as we would like. For example, at this time, it is impossible to automatically email a report to certain users. There's also no way to limit resolution times for cases to business hours. In general,...

 
 
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Kate from G2 Crowd

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