Compare Aspect CXP Pro vs SF Service Cloud

See this comparison of Aspect CXP Pro vs. Salesforce Service Cloud based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 14 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1203 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 12 reviews)
8.5
(Based on 1082 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 12 reviews)
8.1
(Based on 1083 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 8 reviews)
7.7
(Based on 491 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 9 reviews)
8.1
(Based on 499 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 12 reviews)
8.2
(Based on 951 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 9 reviews)
8.5
(Based on 489 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
8.0
(Based on 1069 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
26.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
41.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
31.5%
 
Information Technology and Services
37.5%
Computer Software
16.7%
 
Hospital & Health Care
16.7%
Information Technology and Services
14.6%
 
Airlines/Aviation
16.7%
Internet
9.0%
 
Insurance
8.3%
Hospital & Health Care
3.5%
 
Computer Software
8.3%
Non-Profit Organization Management
3.3%
 
Other
12.5%
Other
52.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jason D.
Consultant in Information Technology and Services

It is a great Development IDE that supports building real-world complex customer service applications without having to code outside the Development environment. Our developers are super productive with it. This is not the case for most other tools....

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

 
 
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Kate from G2 Crowd

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