Compare Aspect CXP Pro vs SF Service Cloud
See this comparison of Aspect CXP Pro vs. Salesforce Service Cloud based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 14 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1203 reviews. Each product's score is calculated by real-time data from verified user reviews.
 Aspect CXP Pro |  Salesforce Service Cloud |
Pricing
Free Trial | Free Trial |
Ratings
| Meets Requirements | 9.0 (Based on 12 reviews) | 8.5 (Based on 1082 reviews) |
| Ease of Use | 9.0 (Based on 12 reviews) | 8.1 (Based on 1083 reviews) |
| Ease of Setup | 8.9 (Based on 8 reviews) | 7.7 (Based on 491 reviews) |
| Ease of Admin | 9.0 (Based on 9 reviews) | 8.1 (Based on 499 reviews) |
| Quality of Support | 8.1 (Based on 12 reviews) | 8.2 (Based on 951 reviews) |
| Ease of Doing Business With | 8.8 (Based on 9 reviews) | 8.5 (Based on 489 reviews) |
| Product Direction (% positive) | 9.1 (Based on 12 reviews) | 8.0 (Based on 1069 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 42.9% | 26.9% |
Mid-Market (51-1000 emp.) | 28.6% | 41.6% |
Enterprise (> 1000 emp.) | 28.6% | 31.5% |
Reviewers' Industry
Information Technology and Services 37.5% | Computer Software 16.7% | |
Hospital & Health Care 16.7% | Information Technology and Services 14.6% | |
Airlines/Aviation 16.7% | Internet 9.0% | |
Insurance 8.3% | Hospital & Health Care 3.5% | |
Computer Software 8.3% | Non-Profit Organization Management 3.3% | |
Other 12.5% | Other 52.8% |
Reviews
| Most Helpful Favorable Review | Jason D. Consultant in Information Technology and Services It is a great Development IDE that supports building real-world complex customer service applications without having to code outside the Development environment. Our developers are super productive with it. This is not the case for most other tools.... | G2 Crowd User in Online Media Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party... |
| Most Helpful Critical Review | G2 Crowd User Flexibility and compatibility of the product | G2 Crowd User in Electrical/Electronic Manufacturing Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup |
