Help the communities most affected by the California wildfires in only a few minutes. We'll donate $10 for every review you submit.

Compare Aspect CXP Pro vs Salesforce Service Cloud

See this

comparison of Aspect CXP Pro vs. Salesforce Service Cloud
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 15 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,347 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
 
Lightning Professional
$ 75 USD Per user/month (billed annually)
 
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 14 reviews)
8.5
(Based on 1,215 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 14 reviews)
8.2
(Based on 1,216 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 9 reviews)
7.7
(Based on 534 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 10 reviews)
8.1
(Based on 541 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 14 reviews)
8.2
(Based on 1,067 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 10 reviews)
8.5
(Based on 527 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 14 reviews)
8.0
(Based on 1,199 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
26.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
41.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
32.3%
 
Information Technology and Services
36.0%
Computer Software
15.1%
 
Hospital & Health Care
20.0%
Information Technology and Services
14.7%
 
Airlines/Aviation
16.0%
Internet
8.7%
 
Computer Software
8.0%
Hospital & Health Care
3.6%
 
Insurance
8.0%
Financial Services
3.5%
 
Other
12.0%
Other
54.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jay L.
Consultant in Information Technology and Services

The ease of use and multiple applications available

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

 
 
No videos provided.
Ask Aspect CXP Pro a QuestionContact Aspect CXP ProAsk SF Service Cloud a QuestionContact SF Service Cloud
Kate from G2 Crowd

Need help?

I can help.