Compare Aspect CXP Pro vs Salesforce Service Cloud
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 Aspect CXP Pro 4.4 Based on 15 reviews |  Salesforce Service Cloud 4.1 Based on 1,475 reviews Optimized for quick response |
Pricing
| ‐ | Salesforce Service Essentials $ 25 USD Per user/month (billed annually) | |
| ‐ | Lightning Professional $ 75 USD Per user/month (billed annually) | |
| ‐ | Lightning Enterprise $ 150 USD Per user/month (billed annually) | |
| ‐ | Lightning Unlimited $ 300 USD Per user/month (billed annually) | |
Free Trial | Free Trial |
Ratings
| Meets Requirements | 9.0 (Based on 14 reviews) | 8.6 (Based on 1,321 reviews) |
| Ease of Use | 8.9 (Based on 14 reviews) | 8.2 (Based on 1,323 reviews) |
| Ease of Setup | 8.8 (Based on 9 reviews) | 7.7 (Based on 580 reviews) |
| Ease of Admin | 9.0 (Based on 10 reviews) | 8.1 (Based on 585 reviews) |
| Quality of Support | 8.2 (Based on 14 reviews) | 8.2 (Based on 1,164 reviews) |
| Ease of Doing Business With | 8.8 (Based on 10 reviews) | 8.5 (Based on 570 reviews) |
| Product Direction (% positive) | 9.3 (Based on 14 reviews) | 8.0 (Based on 1,303 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 33.3% | 25.3% |
Mid-Market (51-1000 emp.) | 33.3% | 40.8% |
Enterprise (> 1000 emp.) | 33.3% | 34.0% |
Reviewers' Industry
Information Technology and Services 36.0% | Information Technology and Services 14.6% | |
Hospital & Health Care 20.0% | Computer Software 14.6% | |
Airlines/Aviation 16.0% | Internet 8.2% | |
Telecommunications 8.0% | Hospital & Health Care 3.6% | |
Insurance 8.0% | Financial Services 3.4% | |
Other 12.0% | Other 55.6% |
Reviews
| Most Helpful Favorable Review | Christopher E. Consultant I've been in the IVR industry for longer than I'd like to count. The best thing about CXP is the thoughtfulness in the design that allows repeatable tasks to be completed easily but retain flexibility to handle the edge case without having to build a work... | G2 Crowd User in Online Media Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party... |
| Most Helpful Critical Review | G2 Crowd User Flexibility and compatibility of the product | Henry K. Administrator in E-Learning I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily. |
