Compare Aspect CXP Pro vs SF Service Cloud
See this comparison of Aspect CXP Pro vs. Salesforce Service Cloud based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 14 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1125 reviews. Each product's score is calculated by real-time data from verified user reviews.
 Aspect CXP Pro |  Salesforce Service Cloud |
Pricing
Free Trial | Free Trial |
| $ Get a Quote | $ Get a Quote |
Ratings
| Meets RequirementsSee More | |
9.0 (Based on 12 reviews) | 8.5 (Based on 1014 reviews) |
| Ease of UseSee More | |
9.0 (Based on 12 reviews) | 8.1 (Based on 1014 reviews) |
| Ease of SetupSee More | |
8.9 (Based on 8 reviews) | 7.6 (Based on 467 reviews) |
| Ease of AdminSee More | |
9.0 (Based on 9 reviews) | 8.1 (Based on 475 reviews) |
| Quality of SupportSee More | |
8.1 (Based on 12 reviews) | 8.2 (Based on 887 reviews) |
| Ease of Doing Business WithSee More | |
8.8 (Based on 9 reviews) | 8.5 (Based on 463 reviews) |
| Product Direction (% positive)See More | |
9.1 (Based on 12 reviews) | 8.0 (Based on 1000 reviews) |
Features
Reviewers' Company Size
| Small-Business (50 or fewer emp.) | |
42.9% | 27.5% |
| Mid-Market (51-1000 emp.) | |
28.6% | 42.0% |
| Enterprise (> 1000 emp.) | |
28.6% | 30.5% |
Reviewers' Industry
Information Technology and Services 37.5% | Computer Software 17.2% |
Hospital & Health Care 16.7% | Information Technology and Services 13.7% |
Airlines/Aviation 16.7% | Internet 9.6% |
Insurance 8.3% | Hospital & Health Care 3.5% |
Computer Software 8.3% | Non-Profit Organization Management 3.5% |
Other 12.5% | Other 52.4% |
Reviews
| Most Helpful Favorable Review | |
Ronika C. User I really liked how clear the calls come through | G2 Crowd User in Online Media Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party... |
| Most Helpful Critical Review | |
G2 Crowd User Flexibility and compatibility of the product | G2 Crowd User in Internet API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly... |
Videos
Downloads
| Contact Aspect CXP Pro | Contact SF Service Cloud |
