Compare Aspect CXP Pro vs Salesforce Service Cloud

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comparison of Aspect CXP Pro vs. Salesforce Service Cloud
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 15 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,475 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
 
Lightning Professional
$ 75 USD Per user/month (billed annually)
 
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 14 reviews)
8.6
(Based on 1,321 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 14 reviews)
8.2
(Based on 1,323 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 9 reviews)
7.7
(Based on 580 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 10 reviews)
8.1
(Based on 585 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 14 reviews)
8.2
(Based on 1,164 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 10 reviews)
8.5
(Based on 570 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 14 reviews)
8.0
(Based on 1,303 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
25.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
40.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
34.0%
 
Information Technology and Services
36.0%
Information Technology and Services
14.6%
 
Hospital & Health Care
20.0%
Computer Software
14.6%
 
Airlines/Aviation
16.0%
Internet
8.2%
 
Telecommunications
8.0%
Hospital & Health Care
3.6%
 
Insurance
8.0%
Financial Services
3.4%
 
Other
12.0%
Other
55.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Christopher E.
Consultant

I've been in the IVR industry for longer than I'd like to count. The best thing about CXP is the thoughtfulness in the design that allows repeatable tasks to be completed easily but retain flexibility to handle the edge case without having to build a work...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

 
 
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Kate from G2 Crowd

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