Compare Aspect CXP Pro vs Salesforce Service Cloud
See this comparison of Aspect CXP Pro vs. Salesforce Service Cloud based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 14 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,351 reviews. Each product's score is calculated by real-time data from verified user reviews.
 Aspect CXP Pro |  Salesforce Service Cloud |
Pricing
Free Trial | Free Trial |
Ratings
| Meets Requirements | 9.0 (Based on 12 reviews) | 8.5 (Based on 1,211 reviews) |
| Ease of Use | 9.0 (Based on 12 reviews) | 8.1 (Based on 1,213 reviews) |
| Ease of Setup | 8.9 (Based on 8 reviews) | 7.7 (Based on 549 reviews) |
| Ease of Admin | 9.0 (Based on 9 reviews) | 8.2 (Based on 559 reviews) |
| Quality of Support | 8.1 (Based on 12 reviews) | 8.2 (Based on 1,068 reviews) |
| Ease of Doing Business With | 8.8 (Based on 9 reviews) | 8.5 (Based on 545 reviews) |
| Product Direction (% positive) | 9.1 (Based on 12 reviews) | 8.1 (Based on 1,197 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 42.9% | 25.7% |
Mid-Market (51-1000 emp.) | 28.6% | 41.5% |
Enterprise (> 1000 emp.) | 28.6% | 32.8% |
Reviewers' Industry
Information Technology and Services 37.5% | Computer Software 16.1% | |
Hospital & Health Care 16.7% | Information Technology and Services 15.1% | |
Airlines/Aviation 16.7% | Internet 8.6% | |
Insurance 8.3% | Financial Services 3.7% | |
Computer Software 8.3% | Hospital & Health Care 3.5% | |
Other 12.5% | Other 53.1% |
Reviews
| Most Helpful Favorable Review | G2 Crowd User in Insurance The flexibility afforded us with the multi-modal nature of CXP was a huge draw. | G2 Crowd User in Online Media Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party... |
| Most Helpful Critical Review | G2 Crowd User Flexibility and compatibility of the product | Hannah R. User in E-Learning Business Insights is handy, but it is not as customizable as we would like. For example, at this time, it is impossible to automatically email a report to certain users. There's also no way to limit resolution times for cases to business hours. In general,... |
