Compare Aspect CXP Pro, Salesforce Service Cloud, and Oracle Service Cloud (formerly RightNow)

Pricing

 
Salesforce Service Essentials
$ 25 USD
Per user/month (billed annually)
 
Lightning Professional
$ 75 USD
Per user/month (billed annually)
 
Lightning Enterprise
$ 150 USD
Per user/month (billed annually)
 
Lightning Unlimited
$ 300 USD
Per user/month (billed annually)
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Aspect CXP Pro
Free Trial Unavailable
Salesforce Service Cloud
Salesforce Service Essentials
$ 25 USDPer user/month (billed annually)
Lightning Professional
$ 75 USDPer user/month (billed annually)
Lightning Enterprise
$ 150 USDPer user/month (billed annually)
Lightning Unlimited
$ 300 USDPer user/month (billed annually)
Free Trial
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
8.4
8.0
Ease of Use
Ease of Use
8.8
8.0
7.7
Ease of Setup
Ease of Setup
8.7
7.5
6.9
Ease of Admin
Ease of Admin
8.8
7.9
7.2
Quality of Support
Quality of Support
8.0
8.1
7.0
Ease of Doing Business With
Ease of Doing Business With
8.7
8.4
7.0
Product Direction (% positive)
Product Direction (% positive)
9.2
7.8
5.5
Meets Requirements
Aspect CXP Pro
8.9
Salesforce Service Cloud
8.4
Oracle Service Cloud (formerly RightNow)
8.0
Ease of Use
Aspect CXP Pro
8.8
Salesforce Service Cloud
8.0
Oracle Service Cloud (formerly RightNow)
7.7
Ease of Setup
Aspect CXP Pro
8.7
Salesforce Service Cloud
7.5
Oracle Service Cloud (formerly RightNow)
6.9
Ease of Admin
Aspect CXP Pro
8.8
Salesforce Service Cloud
7.9
Oracle Service Cloud (formerly RightNow)
7.2
Quality of Support
Aspect CXP Pro
8.0
Salesforce Service Cloud
8.1
Oracle Service Cloud (formerly RightNow)
7.0
Ease of Doing Business With
Aspect CXP Pro
8.7
Salesforce Service Cloud
8.4
Oracle Service Cloud (formerly RightNow)
7.0
Product Direction (% positive)
Aspect CXP Pro
9.2
Salesforce Service Cloud
7.8
Oracle Service Cloud (formerly RightNow)
5.5

Features

Knowledge Share
Knowledge Base
Aspect CXP Pro
8.2
Salesforce Service Cloud
8.4
Oracle Service Cloud (formerly RightNow)
8.0
Searchable Articles
Aspect CXP Pro
8.0
Salesforce Service Cloud
8.2
Oracle Service Cloud (formerly RightNow)
7.8
Community Forums
Aspect CXP Pro
6.5
Salesforce Service Cloud
8.2
Oracle Service Cloud (formerly RightNow)
7.3
Interactive FAQs & Forums
Aspect CXP Pro
7.5
Salesforce Service Cloud
7.9
Oracle Service Cloud (formerly RightNow)
7.8
Interaction
Web Portals
Aspect CXP Pro
8.5
Salesforce Service Cloud
8.3
Oracle Service Cloud (formerly RightNow)
8.0
Forum to Reponse
Aspect CXP Pro
8.5
Salesforce Service Cloud
8.3
Oracle Service Cloud (formerly RightNow)
7.5
Tickets and Tagging
Aspect CXP Pro
8.7
Salesforce Service Cloud
8.5
Oracle Service Cloud (formerly RightNow)
8.4
Live Chat
Aspect CXP Pro
Not enough data available
Salesforce Service Cloud
8.2
Oracle Service Cloud (formerly RightNow)
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
25.2%
7.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
40.8%
32.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
34.1%
60.3%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
Salesforce Service Cloud
Small-Business
25.2%
Mid-Market
40.8%
Enterprise
34.1%
Oracle Service Cloud (formerly RightNow)
Small-Business
7.4%
Mid-Market
32.4%
Enterprise
60.3%

Reviewers' Industry

 
Information Technology and Services
36.0%
Information Technology and Services
14.6%
Information Technology and Services
18.3%
 
Hospital & Health Care
20.0%
Computer Software
14.3%
Retail
11.5%
 
Airlines/Aviation
16.0%
Internet
8.1%
Computer Software
6.7%
 
Telecommunications
8.0%
Hospital & Health Care
3.7%
Financial Services
5.8%
 
Insurance
8.0%
Financial Services
3.4%
Pharmaceuticals
3.8%
 
Other
12.0%
Other
56.0%
Other
53.8%
Aspect CXP Pro
Information Technology and Services
36.0%
Hospital & Health Care
20.0%
Airlines/Aviation
16.0%
Telecommunications
8.0%
Insurance
8.0%
Other
12.0%
Salesforce Service Cloud
Information Technology and Services
14.6%
Computer Software
14.3%
Internet
8.1%
Hospital & Health Care
3.7%
Financial Services
3.4%
Other
56.0%
Oracle Service Cloud (formerly RightNow)
Information Technology and Services
18.3%
Retail
11.5%
Computer Software
6.7%
Financial Services
5.8%
Pharmaceuticals
3.8%
Other
53.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Goran V.
Administrator in Telecommunications

CXP Developer is easy to use with its drag and drop coding and gives the user the ability to easily create multi - channel solutions. CXP provides multiple ways to connect to backend services and databases. Most importantly, with Aspect CXP Pro deployments...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Hannah R.
User in E-Learning

Business Insights is handy, but it is not as customizable as we would like. For example, at this time, it is impossible to automatically email a report to certain users. There's also no way to limit resolution times for cases to business hours. In general,...

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
Aspect CXP Pro
Most Helpful Favorable Review
Goran V.
Administrator in Telecommunications

CXP Developer is easy to use with its drag and drop coding and gives the user the ability to easily create multi - channel solutions. CXP provides multiple ways to connect to backend services and databases. Most importantly, with Aspect CXP Pro deployments...

Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Salesforce Service Cloud
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Hannah R.
User in E-Learning

Business Insights is handy, but it is not as customizable as we would like. For example, at this time, it is impossible to automatically email a report to certain users. There's also no way to limit resolution times for cases to business hours. In general,...

Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Screenshots

 
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Aspect CXP Pro
Salesforce Service Cloud
Oracle Service Cloud (formerly RightNow)

Videos

 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Aspect CXP Pro
Salesforce Service Cloud
Oracle Service Cloud (formerly RightNow)

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Ask Aspect CXP Pro a QuestionContact Aspect CXP ProAsk SF Service Cloud a QuestionContact SF Service CloudAsk Oracle a QuestionContact Oracle