Compare Aspect CXP Pro, Salesforce Service Cloud, and ServiceNow

Pricing

 
Salesforce Service Essentials
$ 25 USD
Per user/month (billed annually)
 
Lightning Professional
$ 75 USD
Per user/month (billed annually)
 
Lightning Enterprise
$ 150 USD
Per user/month (billed annually)
 
Lightning Unlimited
$ 300 USD
Per user/month (billed annually)
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Aspect CXP Pro
Free Trial Unavailable
Salesforce Service Cloud
Salesforce Service Essentials
$ 25 USDPer user/month (billed annually)
Lightning Professional
$ 75 USDPer user/month (billed annually)
Lightning Enterprise
$ 150 USDPer user/month (billed annually)
Lightning Unlimited
$ 300 USDPer user/month (billed annually)
Free Trial
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
8.4
8.3
Ease of Use
Ease of Use
8.8
8.0
7.4
Ease of Setup
Ease of Setup
8.7
7.5
7.2
Ease of Admin
Ease of Admin
8.8
7.9
7.8
Quality of Support
Quality of Support
8.0
8.1
7.9
Ease of Doing Business With
Ease of Doing Business With
8.7
8.4
8.1
Product Direction (% positive)
Product Direction (% positive)
9.2
7.8
7.8
Meets Requirements
Aspect CXP Pro
8.9
Salesforce Service Cloud
8.4
ServiceNow
8.3
Ease of Use
Aspect CXP Pro
8.8
Salesforce Service Cloud
8.0
ServiceNow
7.4
Ease of Setup
Aspect CXP Pro
8.7
Salesforce Service Cloud
7.5
ServiceNow
7.2
Ease of Admin
Aspect CXP Pro
8.8
Salesforce Service Cloud
7.9
ServiceNow
7.8
Quality of Support
Aspect CXP Pro
8.0
Salesforce Service Cloud
8.1
ServiceNow
7.9
Ease of Doing Business With
Aspect CXP Pro
8.7
Salesforce Service Cloud
8.4
ServiceNow
8.1
Product Direction (% positive)
Aspect CXP Pro
9.2
Salesforce Service Cloud
7.8
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
25.1%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
40.7%
16.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
34.1%
79.4%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
Salesforce Service Cloud
Small-Business
25.1%
Mid-Market
40.7%
Enterprise
34.1%
ServiceNow
Small-Business
3.9%
Mid-Market
16.7%
Enterprise
79.4%

Reviewers' Industry

 
Information Technology and Services
36.0%
Information Technology and Services
14.6%
Information Technology and Services
27.7%
 
Hospital & Health Care
20.0%
Computer Software
14.3%
Higher Education
7.6%
 
Airlines/Aviation
16.0%
Internet
8.1%
Hospital & Health Care
7.3%
 
Telecommunications
8.0%
Hospital & Health Care
3.7%
Computer Software
6.6%
 
Insurance
8.0%
Financial Services
3.4%
Financial Services
6.1%
 
Other
12.0%
Other
56.0%
Other
44.7%
Aspect CXP Pro
Information Technology and Services
36.0%
Hospital & Health Care
20.0%
Airlines/Aviation
16.0%
Telecommunications
8.0%
Insurance
8.0%
Other
12.0%
Salesforce Service Cloud
Information Technology and Services
14.6%
Computer Software
14.3%
Internet
8.1%
Hospital & Health Care
3.7%
Financial Services
3.4%
Other
56.0%
ServiceNow
Information Technology and Services
27.7%
Higher Education
7.6%
Hospital & Health Care
7.3%
Computer Software
6.6%
Financial Services
6.1%
Other
44.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer Software

Definitely, omni-channel is a feature that we like in CXP Pro, in addition, the easy to use CXP pro IDE and rich reports available is CXP analyzer helping our end customers optimize their IVR(ITR) scenarios.

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

Jared H.
User in Government Administration

Performance occasionally suffers for reasons not attributable to local network or internet outages Many types of customization must be re-applied after each upgrade of the application

 
Aspect CXP Pro
Most Helpful Favorable Review
G2 Crowd User in Computer Software

Definitely, omni-channel is a feature that we like in CXP Pro, in addition, the easy to use CXP pro IDE and rich reports available is CXP analyzer helping our end customers optimize their IVR(ITR) scenarios.

Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Salesforce Service Cloud
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

ServiceNow
Most Helpful Favorable Review
John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
Jared H.
User in Government Administration

Performance occasionally suffers for reasons not attributable to local network or internet outages Many types of customization must be re-applied after each upgrade of the application

Screenshots

 
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Aspect CXP Pro
Salesforce Service Cloud

Videos

 
No videos provided
Aspect CXP Pro
Salesforce Service Cloud
ServiceNow
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