Compare Aspect CXP Pro, Salesforce Service Cloud, and Zendesk Support

Pricing

 
Salesforce Service Essentials
$ 25 USD
Per user/month (billed annually)
Essential
$5
/month
 
Lightning Professional
$ 75 USD
Per user/month (billed annually)
Team
$19
/month
 
Lightning Enterprise
$ 150 USD
Per user/month (billed annually)
Professional
$49
/month
 
Lightning Unlimited
$ 300 USD
Per user/month (billed annually)
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial
Aspect CXP Pro
Free Trial Unavailable
Salesforce Service Cloud
Salesforce Service Essentials
$ 25 USDPer user/month (billed annually)
Lightning Professional
$ 75 USDPer user/month (billed annually)
Lightning Enterprise
$ 150 USDPer user/month (billed annually)
Lightning Unlimited
$ 300 USDPer user/month (billed annually)
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.4
8.6
Ease of Use
Ease of Use
8.8
8.0
8.6
Ease of Setup
Ease of Setup
8.7
7.5
8.2
Ease of Admin
Ease of Admin
8.8
7.9
8.3
Quality of Support
Quality of Support
8.0
8.1
8.4
Ease of Doing Business With
Ease of Doing Business With
8.7
8.4
8.4
Product Direction (% positive)
Product Direction (% positive)
9.2
7.8
7.6
Meets Requirements
Aspect CXP Pro
8.9
Salesforce Service Cloud
8.4
Zendesk Support
8.6
Ease of Use
Aspect CXP Pro
8.8
Salesforce Service Cloud
8.0
Zendesk Support
8.6
Ease of Setup
Aspect CXP Pro
8.7
Salesforce Service Cloud
7.5
Zendesk Support
8.2
Ease of Admin
Aspect CXP Pro
8.8
Salesforce Service Cloud
7.9
Zendesk Support
8.3
Quality of Support
Aspect CXP Pro
8.0
Salesforce Service Cloud
8.1
Zendesk Support
8.4
Ease of Doing Business With
Aspect CXP Pro
8.7
Salesforce Service Cloud
8.4
Zendesk Support
8.4
Product Direction (% positive)
Aspect CXP Pro
9.2
Salesforce Service Cloud
7.8
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
Aspect CXP Pro
8.2
Salesforce Service Cloud
8.5
Zendesk Support
8.6
Searchable Articles
Aspect CXP Pro
8.0
Salesforce Service Cloud
8.2
Zendesk Support
8.6
Community Forums
Aspect CXP Pro
6.5
Salesforce Service Cloud
8.2
Zendesk Support
8.2
Interactive FAQs & Forums
Aspect CXP Pro
7.5
Salesforce Service Cloud
7.9
Zendesk Support
8.2
Interaction
Web Portals
Aspect CXP Pro
8.5
Salesforce Service Cloud
8.3
Zendesk Support
8.6
Forum to Reponse
Aspect CXP Pro
8.5
Salesforce Service Cloud
8.3
Zendesk Support
8.5
Tickets and Tagging
Aspect CXP Pro
8.7
Salesforce Service Cloud
8.5
Zendesk Support
8.9
Live Chat
Aspect CXP Pro
Not enough data available
Salesforce Service Cloud
8.2
Zendesk Support
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
25.2%
39.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
40.8%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
34.1%
16.3%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
Salesforce Service Cloud
Small-Business
25.2%
Mid-Market
40.8%
Enterprise
34.1%
Zendesk Support
Small-Business
39.0%
Mid-Market
44.7%
Enterprise
16.3%

Reviewers' Industry

 
Information Technology and Services
36.0%
Information Technology and Services
14.6%
Computer Software
17.9%
 
Hospital & Health Care
20.0%
Computer Software
14.3%
Information Technology and Services
15.3%
 
Airlines/Aviation
16.0%
Internet
8.1%
Internet
10.3%
 
Telecommunications
8.0%
Hospital & Health Care
3.7%
Marketing and Advertising
4.9%
 
Insurance
8.0%
Financial Services
3.4%
Telecommunications
3.3%
 
Other
12.0%
Other
56.0%
Other
48.3%
Aspect CXP Pro
Information Technology and Services
36.0%
Hospital & Health Care
20.0%
Airlines/Aviation
16.0%
Telecommunications
8.0%
Insurance
8.0%
Other
12.0%
Salesforce Service Cloud
Information Technology and Services
14.6%
Computer Software
14.3%
Internet
8.1%
Hospital & Health Care
3.7%
Financial Services
3.4%
Other
56.0%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Christopher E.
Consultant

I've been in the IVR industry for longer than I'd like to count. The best thing about CXP is the thoughtfulness in the design that allows repeatable tasks to be completed easily but retain flexibility to handle the edge case without having to build a work...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Aspect CXP Pro
Most Helpful Favorable Review
Christopher E.
Consultant

I've been in the IVR industry for longer than I'd like to count. The best thing about CXP is the thoughtfulness in the design that allows repeatable tasks to be completed easily but retain flexibility to handle the edge case without having to build a work...

Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Salesforce Service Cloud
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Aspect CXP Pro
Salesforce Service Cloud

Videos

 
No videos provided
Aspect CXP Pro
Salesforce Service Cloud
Zendesk Support
No videos provided
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