Compare Aspect CXP Pro, Salesforce Service Cloud, and Zoho Desk

Pricing

 
Salesforce Service Essentials
$ 25 USD
Per user/month (billed annually)
FREE
$0
/agent/month
 
Lightning Professional
$ 75 USD
Per user/month (billed annually)
PROFESSIONAL
$12
/agent/month
 
Lightning Enterprise
$ 150 USD
Per user/month (billed annually)
ENTERPRISE
$25
/agent/month
 
Lightning Unlimited
$ 300 USD
Per user/month (billed annually)
 
Free Trial Unavailable
Free Trial
Free Trial
Aspect CXP Pro
Free Trial Unavailable
Salesforce Service Cloud
Salesforce Service Essentials
$ 25 USDPer user/month (billed annually)
Lightning Professional
$ 75 USDPer user/month (billed annually)
Lightning Enterprise
$ 150 USDPer user/month (billed annually)
Lightning Unlimited
$ 300 USDPer user/month (billed annually)
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.4
8.6
Ease of Use
Ease of Use
8.8
8.0
8.5
Ease of Setup
Ease of Setup
8.7
7.5
8.2
Ease of Admin
Ease of Admin
8.8
7.9
8.4
Quality of Support
Quality of Support
8.0
8.1
8.2
Ease of Doing Business With
Ease of Doing Business With
8.7
8.4
8.5
Product Direction (% positive)
Product Direction (% positive)
9.2
7.8
8.7
Meets Requirements
Aspect CXP Pro
8.9
Salesforce Service Cloud
8.4
Zoho Desk
8.6
Ease of Use
Aspect CXP Pro
8.8
Salesforce Service Cloud
8.0
Zoho Desk
8.5
Ease of Setup
Aspect CXP Pro
8.7
Salesforce Service Cloud
7.5
Zoho Desk
8.2
Ease of Admin
Aspect CXP Pro
8.8
Salesforce Service Cloud
7.9
Zoho Desk
8.4
Quality of Support
Aspect CXP Pro
8.0
Salesforce Service Cloud
8.1
Zoho Desk
8.2
Ease of Doing Business With
Aspect CXP Pro
8.7
Salesforce Service Cloud
8.4
Zoho Desk
8.5
Product Direction (% positive)
Aspect CXP Pro
9.2
Salesforce Service Cloud
7.8
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
Aspect CXP Pro
8.2
Salesforce Service Cloud
8.4
Zoho Desk
8.6
Searchable Articles
Aspect CXP Pro
8.0
Salesforce Service Cloud
8.1
Zoho Desk
8.6
Community Forums
Aspect CXP Pro
6.5
Salesforce Service Cloud
8.2
Zoho Desk
8.3
Interactive FAQs & Forums
Aspect CXP Pro
7.5
Salesforce Service Cloud
7.9
Zoho Desk
8.4
Interaction
Web Portals
Aspect CXP Pro
8.5
Salesforce Service Cloud
8.3
Zoho Desk
8.4
Forum to Reponse
Aspect CXP Pro
8.5
Salesforce Service Cloud
8.3
Zoho Desk
8.4
Tickets and Tagging
Aspect CXP Pro
8.7
Salesforce Service Cloud
8.5
Zoho Desk
8.7
Live Chat
Aspect CXP Pro
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
25.2%
71.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
40.8%
22.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
34.0%
6.0%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
Salesforce Service Cloud
Small-Business
25.2%
Mid-Market
40.8%
Enterprise
34.0%
Zoho Desk
Small-Business
71.9%
Mid-Market
22.2%
Enterprise
6.0%

Reviewers' Industry

 
Information Technology and Services
36.0%
Information Technology and Services
14.6%
Information Technology and Services
24.4%
 
Hospital & Health Care
20.0%
Computer Software
14.3%
Computer Software
10.7%
 
Airlines/Aviation
16.0%
Internet
8.1%
Marketing and Advertising
4.1%
 
Telecommunications
8.0%
Hospital & Health Care
3.7%
Internet
4.0%
 
Insurance
8.0%
Financial Services
3.4%
Telecommunications
4.0%
 
Other
12.0%
Other
56.0%
Other
52.8%
Aspect CXP Pro
Information Technology and Services
36.0%
Hospital & Health Care
20.0%
Airlines/Aviation
16.0%
Telecommunications
8.0%
Insurance
8.0%
Other
12.0%
Salesforce Service Cloud
Information Technology and Services
14.6%
Computer Software
14.3%
Internet
8.1%
Hospital & Health Care
3.7%
Financial Services
3.4%
Other
56.0%
Zoho Desk
Information Technology and Services
24.4%
Computer Software
10.7%
Marketing and Advertising
4.1%
Internet
4.0%
Telecommunications
4.0%
Other
52.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer Software

Definitely, omni-channel is a feature that we like in CXP Pro, in addition, the easy to use CXP pro IDE and rich reports available is CXP analyzer helping our end customers optimize their IVR(ITR) scenarios.

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Aspect CXP Pro
Most Helpful Favorable Review
G2 Crowd User in Computer Software

Definitely, omni-channel is a feature that we like in CXP Pro, in addition, the easy to use CXP pro IDE and rich reports available is CXP analyzer helping our end customers optimize their IVR(ITR) scenarios.

Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Salesforce Service Cloud
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

Zoho Desk
Most Helpful Favorable Review
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
Aspect CXP Pro
Salesforce Service Cloud

Videos

 
Aspect CXP Pro
Salesforce Service Cloud
Zoho Desk
Ask Aspect CXP Pro a QuestionContact Aspect CXP ProAsk SF Service Cloud a QuestionContact SF Service CloudAsk Zoho Desk a QuestionContact Zoho Desk