Compare Aspect CXP Pro vs SnapEngage
See this
comparison of Aspect CXP Pro vs. SnapEngage
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 15 reviews. SnapEngage rates 4.5/5 stars with 127 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Essentials
From $16
per user / per month
 
Professional
From $26
per user / per month
 
Enterprise
From $40
per user / per month
 
Free Trial Unavailable
Free Trial
Aspect CXP Pro
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.7
Ease of Use
Ease of Use
8.8
9.2
Ease of Setup
Ease of Setup
8.7
8.9
Ease of Admin
Ease of Admin
8.8
8.8
Quality of Support
Quality of Support
8.0
9.1
Ease of Doing Business With
Ease of Doing Business With
8.7
9.4
Product Direction (% positive)
Product Direction (% positive)
9.2
8.6
Meets Requirements
Aspect CXP Pro
8.9
SnapEngage
8.7
Ease of Use
Aspect CXP Pro
8.8
SnapEngage
9.2
Ease of Setup
Aspect CXP Pro
8.7
SnapEngage
8.9
Ease of Admin
Aspect CXP Pro
8.8
SnapEngage
8.8
Quality of Support
Aspect CXP Pro
8.0
SnapEngage
9.1
Ease of Doing Business With
Aspect CXP Pro
8.7
SnapEngage
9.4
Product Direction (% positive)
Aspect CXP Pro
9.2
SnapEngage
8.6

Features

Knowledge Share
Knowledge Base
Aspect CXP Pro
8.2
SnapEngage
8.9
Searchable Articles
Aspect CXP Pro
8.0
SnapEngage
8.3
Community Forums
Aspect CXP Pro
6.5
SnapEngage
Not enough data available
Interactive FAQs & Forums
Aspect CXP Pro
7.5
SnapEngage
Not enough data available
Interaction
Web Portals
Aspect CXP Pro
8.5
SnapEngage
8.7
Forum to Reponse
Aspect CXP Pro
8.5
SnapEngage
8.6
Tickets and Tagging
Aspect CXP Pro
8.7
SnapEngage
8.6
Live Chat
Aspect CXP Pro
Not enough data available
SnapEngage
9.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
9.5%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
SnapEngage
Small-Business
42.9%
Mid-Market
47.6%
Enterprise
9.5%

Reviewers' Industry

 
Information Technology and Services
36.0%
Information Technology and Services
14.5%
 
Hospital & Health Care
20.0%
Computer Software
14.5%
 
Airlines/Aviation
16.0%
Financial Services
5.3%
 
Telecommunications
8.0%
Telecommunications
4.6%
 
Insurance
8.0%
Insurance
4.6%
 
Other
12.0%
Other
56.6%
Aspect CXP Pro
Information Technology and Services
36.0%
Hospital & Health Care
20.0%
Airlines/Aviation
16.0%
Telecommunications
8.0%
Insurance
8.0%
Other
12.0%
SnapEngage
Information Technology and Services
14.5%
Computer Software
14.5%
Financial Services
5.3%
Telecommunications
4.6%
Insurance
4.6%
Other
56.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ronika C.
User

I really liked how clear the calls come through

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

David D.
User

The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job

 
Aspect CXP Pro
Most Helpful Favorable Review
Ronika C.
User

I really liked how clear the calls come through

Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

SnapEngage
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
David D.
User

The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job

Screenshots

 
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Aspect CXP Pro

Videos

 
No videos provided
Aspect CXP Pro
SnapEngage
No videos provided
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