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Compare Aspect CXP Pro vs SnapEngage

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comparison of Aspect CXP Pro vs. SnapEngage
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 15 reviews. SnapEngage rates 4.5/5 stars with 126 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Premier Plan
$420 month
 
Plus Plan (Most Popular!)
$140 /month
 
Business Plan
$60 /month.
 
Enterprise Plan
Custom
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 14 reviews)
8.8
(Based on 122 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 14 reviews)
9.3
(Based on 124 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 9 reviews)
9.0
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 10 reviews)
9.0
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 14 reviews)
9.2
(Based on 113 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 10 reviews)
9.4
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 14 reviews)
8.7
(Based on 122 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
43.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
47.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
9.6%
 
Information Technology and Services
36.0%
Information Technology and Services
14.6%
 
Hospital & Health Care
20.0%
Computer Software
14.6%
 
Airlines/Aviation
16.0%
Financial Services
5.3%
 
Telecommunications
8.0%
Telecommunications
4.6%
 
Insurance
8.0%
Insurance
4.6%
 
Other
12.0%
Other
56.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Goran V.
Administrator in Telecommunications

CXP Developer is easy to use with its drag and drop coding and gives the user the ability to easily create multi - channel solutions. CXP provides multiple ways to connect to backend services and databases. Most importantly, with Aspect CXP Pro deployments...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

 
 
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