Compare Aspect CXP Pro vs Solvvy

See this comparison of Aspect CXP Pro vs. Solvvy based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 14 reviews. Solvvy rates 4.9/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 12 reviews)
9.3
(Based on 10 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 12 reviews)
9.9
(Based on 10 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 8 reviews)
9.6
(Based on 10 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 9 reviews)
9.6
(Based on 10 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 12 reviews)
10.0
(Based on 10 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 9 reviews)
10.0
(Based on 10 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
10.0
(Based on 10 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
11.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
88.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
0.0%
 
Information Technology and Services
37.5%
Computer Software
42.9%
 
Hospital & Health Care
16.7%
Internet
28.6%
 
Airlines/Aviation
16.7%
Food & Beverages
7.1%
 
Insurance
8.3%
Computer Networking
7.1%
 
Computer Software
8.3%
Retail
7.1%
 
Other
12.5%
Other
7.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Janel J.
Consultant in Information Technology and Services

CXP Developer is easy to use with its drag and drop coding and gives the user the ability to easily create omni channel solutions. CXP provides multiple ways to connect to backend services and databases. Most importantly, with Aspect CXP Pro deployments...

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Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Bryan C.
Administrator

While the product is very efficient for our needs, we understand that the company is still young and has room for improvement. One of the items we've discussed with Solvvy that we would like to see is the capability for Solvvy to generate automated messages...

 
 
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Kate avatar
Kate from G2 Crowd

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