Compare Aspect CXP Pro vs TeamSupport

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comparison of Aspect CXP Pro vs. TeamSupport
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 14 reviews. TeamSupport rates 4.3/5 stars with 484 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
 
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 12 reviews)
8.7
(Based on 471 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 12 reviews)
8.8
(Based on 472 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 8 reviews)
8.5
(Based on 220 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 9 reviews)
8.8
(Based on 222 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 12 reviews)
9.0
(Based on 427 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 9 reviews)
9.3
(Based on 227 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
9.1
(Based on 473 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
41.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
48.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
10.3%
 
Information Technology and Services
37.5%
Computer Software
28.0%
 
Hospital & Health Care
16.7%
Information Technology and Services
21.2%
 
Airlines/Aviation
16.7%
Internet
5.9%
 
Insurance
8.3%
Financial Services
4.5%
 
Computer Software
8.3%
Hospitality
3.8%
 
Other
12.5%
Other
36.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer Software

Definitely, omni-channel is a feature that we like in CXP Pro, in addition, the easy to use CXP pro IDE and rich reports available is CXP analyzer helping our end customers optimize their IVR(ITR) scenarios.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

G2 Crowd User in Computer Software

One of my biggest issues is mostly related to the growing pains of TeamSupport, and that would be down time and a full deletion of all our support tickets. (luckily we had backups) There also seems to be some slowness at times and the little bugs that I...

 
 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Kate from G2 Crowd

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