Compare Aspect CXP Pro vs Track-It!

See this comparison of Aspect CXP Pro vs. Track-It! based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 14 reviews. Track-It! rates 3.5/5 stars with 68 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 12 reviews)
7.9
(Based on 64 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 12 reviews)
7.9
(Based on 64 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 8 reviews)
7.5
(Based on 39 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 9 reviews)
8.0
(Based on 41 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 12 reviews)
7.9
(Based on 50 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 9 reviews)
8.0
(Based on 39 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
5.7
(Based on 63 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
13.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
55.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
31.3%
 
Information Technology and Services
37.5%
Information Technology and Services
13.8%
 
Hospital & Health Care
16.7%
Hospital & Health Care
10.3%
 
Airlines/Aviation
16.7%
Utilities
5.7%
 
Insurance
8.3%
Higher Education
5.7%
 
Computer Software
8.3%
Law Practice
5.7%
 
Other
12.5%
Other
58.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer Software

Definitely, omni-channel is a feature that we like in CXP Pro, in addition, the easy to use CXP pro IDE and rich reports available is CXP analyzer helping our end customers optimize their IVR(ITR) scenarios.

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

G2 Crowd User in Computer Software

The desktop client was prone to crashing, and all entered info on the current ticket would be lost.

 
 
 
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Kate from G2 Crowd

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