Compare Aspect CXP Pro, Track-It!, and BMC FootPrints Service Core

Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 14 reviews)
7.9
(Based on 68 reviews)
7.6
(Based on 40 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 14 reviews)
8.0
(Based on 68 reviews)
7.5
(Based on 39 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 9 reviews)
7.5
(Based on 41 reviews)
7.9
(Based on 16 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 10 reviews)
8.0
(Based on 43 reviews)
8.2
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 14 reviews)
7.9
(Based on 53 reviews)
8.2
(Based on 30 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 10 reviews)
8.1
(Based on 41 reviews)
9.1
(Based on 13 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 14 reviews)
5.9
(Based on 67 reviews)
6.1
(Based on 40 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
12.3%
6.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
56.2%
29.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
31.5%
63.6%
 
Information Technology and Services
36.0%
Information Technology and Services
13.8%
Higher Education
23.3%
 
Hospital & Health Care
20.0%
Hospital & Health Care
9.6%
Law Practice
18.3%
 
Airlines/Aviation
16.0%
Higher Education
7.4%
Information Technology and Services
16.7%
 
Telecommunications
8.0%
Utilities
5.3%
Hospital & Health Care
8.3%
 
Insurance
8.0%
Law Practice
5.3%
Computer Software
5.0%
 
Other
12.0%
Other
58.5%
Other
28.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jason D.
Consultant in Information Technology and Services

It is a great Development IDE that supports building real-world complex customer service applications without having to code outside the Development environment. Our developers are super productive with it. This is not the case for most other tools....

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Victor G.
User in Law Practice

I like the ease of use. Once I started using Footprints it did not take me long to get comfortable. The escalating to other groups or adding multiple assignees to one ticket is very useful. This is one of the better ticketing programs I have used over the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

G2 Crowd User in Information Technology and Services

Old, slow software. Not kept up to date. No Mac client.

G2 Crowd User in Utilities

- Our environment is very dynamic, previous versions of footprints were more agile, and process changes were quickly made in the system and deployed from QA-Prod. this version needs long scheduled maintenance windows. In a 24/7 shop that is difficult to...

 
 
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