Compare Aspect CXP Pro, Track-It!, BMC FootPrints Service Core, and BMC Remedy

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Aspect CXP Pro
Free Trial Unavailable
Track-It!
Free Trial Unavailable
BMC FootPrints Service Core
Free Trial Unavailable
BMC Remedy
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
7.7
7.4
7.9
Ease of Use
Ease of Use
8.8
7.8
7.0
7.1
Ease of Setup
Ease of Setup
8.7
7.3
7.3
6.9
Ease of Admin
Ease of Admin
8.8
7.8
7.4
7.2
Quality of Support
Quality of Support
8.0
7.7
7.8
7.3
Ease of Doing Business With
Ease of Doing Business With
8.7
7.9
8.6
7.9
Product Direction (% positive)
Product Direction (% positive)
9.2
5.6
5.3
5.8
Meets Requirements
Aspect CXP Pro
8.9
Track-It!
7.7
BMC FootPrints Service Core
7.4
BMC Remedy
7.9
Ease of Use
Aspect CXP Pro
8.8
Track-It!
7.8
BMC FootPrints Service Core
7.0
BMC Remedy
7.1
Ease of Setup
Aspect CXP Pro
8.7
Track-It!
7.3
BMC FootPrints Service Core
7.3
BMC Remedy
6.9
Ease of Admin
Aspect CXP Pro
8.8
Track-It!
7.8
BMC FootPrints Service Core
7.4
BMC Remedy
7.2
Quality of Support
Aspect CXP Pro
8.0
Track-It!
7.7
BMC FootPrints Service Core
7.8
BMC Remedy
7.3
Ease of Doing Business With
Aspect CXP Pro
8.7
Track-It!
7.9
BMC FootPrints Service Core
8.6
BMC Remedy
7.9
Product Direction (% positive)
Aspect CXP Pro
9.2
Track-It!
5.6
BMC FootPrints Service Core
5.3
BMC Remedy
5.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
12.0%
6.5%
4.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
56.0%
32.6%
21.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
32.0%
60.9%
74.0%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
BMC FootPrints Service Core
Small-Business
6.5%
Mid-Market
32.6%
Enterprise
60.9%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.9%
Enterprise
74.0%

Reviewers' Industry

 
Information Technology and Services
36.0%
Information Technology and Services
13.5%
Higher Education
22.6%
Information Technology and Services
32.6%
 
Hospital & Health Care
20.0%
Hospital & Health Care
9.4%
Law Practice
17.7%
Telecommunications
9.1%
 
Airlines/Aviation
16.0%
Higher Education
7.3%
Information Technology and Services
17.7%
Hospital & Health Care
6.2%
 
Telecommunications
8.0%
Utilities
5.2%
Hospital & Health Care
8.1%
Higher Education
4.3%
 
Insurance
8.0%
Law Practice
5.2%
Computer Software
4.8%
Computer Software
4.3%
 
Other
12.0%
Other
59.4%
Other
29.0%
Other
43.5%
Aspect CXP Pro
Information Technology and Services
36.0%
Hospital & Health Care
20.0%
Airlines/Aviation
16.0%
Telecommunications
8.0%
Insurance
8.0%
Other
12.0%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
BMC FootPrints Service Core
Higher Education
22.6%
Law Practice
17.7%
Information Technology and Services
17.7%
Hospital & Health Care
8.1%
Computer Software
4.8%
Other
29.0%
BMC Remedy
Information Technology and Services
32.6%
Telecommunications
9.1%
Hospital & Health Care
6.2%
Higher Education
4.3%
Computer Software
4.3%
Other
43.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ronika C.
User

I really liked how clear the calls come through

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Victor G.
User in Law Practice

I like the ease of use. Once I started using Footprints it did not take me long to get comfortable. The escalating to other groups or adding multiple assignees to one ticket is very useful. This is one of the better ticketing programs I have used over the...

Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

G2 Crowd User in Defense & Space

The program is Web based, or at least the way we use it is, all info needs to be manually input into the program. This can sometime be time consuming.

G2 Crowd User in Utilities

- Our environment is very dynamic, previous versions of footprints were more agile, and process changes were quickly made in the system and deployed from QA-Prod. this version needs long scheduled maintenance windows. In a 24/7 shop that is difficult to...

G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
Aspect CXP Pro
Most Helpful Favorable Review
Ronika C.
User

I really liked how clear the calls come through

Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Track-It!
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 Crowd User in Defense & Space

The program is Web based, or at least the way we use it is, all info needs to be manually input into the program. This can sometime be time consuming.

BMC FootPrints Service Core
Most Helpful Favorable Review
Victor G.
User in Law Practice

I like the ease of use. Once I started using Footprints it did not take me long to get comfortable. The escalating to other groups or adding multiple assignees to one ticket is very useful. This is one of the better ticketing programs I have used over the...

Most Helpful Critical Review
G2 Crowd User in Utilities

- Our environment is very dynamic, previous versions of footprints were more agile, and process changes were quickly made in the system and deployed from QA-Prod. this version needs long scheduled maintenance windows. In a 24/7 shop that is difficult to...

BMC Remedy
Most Helpful Favorable Review
Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Screenshots

 
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Aspect CXP Pro
BMC FootPrints Service Core

Videos

 
No videos providedNo videos providedNo videos provided
Aspect CXP Pro
Track-It!
No videos provided
BMC FootPrints Service Core
No videos provided
BMC Remedy
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Track-It!
No downloads provided
BMC FootPrints Service Core
No downloads provided
BMC Remedy
No downloads provided
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