Compare Aspect CXP Pro, Track-It!, BMC FootPrints Service Core, and Jira Service Desk

Pricing

 
GET STARTED
$10
/month
 
FOR GROWING TEAMS
$20
/agent/month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Aspect CXP Pro
Free Trial Unavailable
Track-It!
Free Trial Unavailable
BMC FootPrints Service Core
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
7.7
7.4
8.5
Ease of Use
Ease of Use
8.8
7.8
7.0
7.9
Ease of Setup
Ease of Setup
8.7
7.3
7.3
7.3
Ease of Admin
Ease of Admin
8.8
7.8
7.4
7.4
Quality of Support
Quality of Support
8.0
7.7
7.8
8.0
Ease of Doing Business With
Ease of Doing Business With
8.7
7.9
8.6
8.2
Product Direction (% positive)
Product Direction (% positive)
9.2
5.6
5.3
7.8
Meets Requirements
Aspect CXP Pro
8.9
Track-It!
7.7
BMC FootPrints Service Core
7.4
Jira Service Desk
8.5
Ease of Use
Aspect CXP Pro
8.8
Track-It!
7.8
BMC FootPrints Service Core
7.0
Jira Service Desk
7.9
Ease of Setup
Aspect CXP Pro
8.7
Track-It!
7.3
BMC FootPrints Service Core
7.3
Jira Service Desk
7.3
Ease of Admin
Aspect CXP Pro
8.8
Track-It!
7.8
BMC FootPrints Service Core
7.4
Jira Service Desk
7.4
Quality of Support
Aspect CXP Pro
8.0
Track-It!
7.7
BMC FootPrints Service Core
7.8
Jira Service Desk
8.0
Ease of Doing Business With
Aspect CXP Pro
8.7
Track-It!
7.9
BMC FootPrints Service Core
8.6
Jira Service Desk
8.2
Product Direction (% positive)
Aspect CXP Pro
9.2
Track-It!
5.6
BMC FootPrints Service Core
5.3
Jira Service Desk
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
12.0%
6.5%
16.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
56.0%
32.6%
40.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
32.0%
60.9%
42.8%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
BMC FootPrints Service Core
Small-Business
6.5%
Mid-Market
32.6%
Enterprise
60.9%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.8%
Enterprise
42.8%

Reviewers' Industry

 
Information Technology and Services
36.0%
Information Technology and Services
13.5%
Higher Education
22.6%
Information Technology and Services
28.7%
 
Hospital & Health Care
20.0%
Hospital & Health Care
9.4%
Law Practice
17.7%
Computer Software
15.3%
 
Airlines/Aviation
16.0%
Higher Education
7.3%
Information Technology and Services
17.7%
Internet
6.0%
 
Telecommunications
8.0%
Utilities
5.2%
Hospital & Health Care
8.1%
Telecommunications
4.2%
 
Insurance
8.0%
Law Practice
5.2%
Computer Software
4.8%
Financial Services
4.2%
 
Other
12.0%
Other
59.4%
Other
29.0%
Other
41.5%
Aspect CXP Pro
Information Technology and Services
36.0%
Hospital & Health Care
20.0%
Airlines/Aviation
16.0%
Telecommunications
8.0%
Insurance
8.0%
Other
12.0%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
BMC FootPrints Service Core
Higher Education
22.6%
Law Practice
17.7%
Information Technology and Services
17.7%
Hospital & Health Care
8.1%
Computer Software
4.8%
Other
29.0%
Jira Service Desk
Information Technology and Services
28.7%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer Software

Definitely, omni-channel is a feature that we like in CXP Pro, in addition, the easy to use CXP pro IDE and rich reports available is CXP analyzer helping our end customers optimize their IVR(ITR) scenarios.

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Victor G.
User in Law Practice

I like the ease of use. Once I started using Footprints it did not take me long to get comfortable. The escalating to other groups or adding multiple assignees to one ticket is very useful. This is one of the better ticketing programs I have used over the...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Bonnie B.
User in Museums and Institutions

Maybe my institution just has a very old version of this software but if you're a Technician, you can only manage your work orders/queue on a Windows machine. As a Mac user I have to login via VirtualBox. Also, the over-all UI/design is pretty outdated and...

G2 Crowd User in Utilities

- Our environment is very dynamic, previous versions of footprints were more agile, and process changes were quickly made in the system and deployed from QA-Prod. this version needs long scheduled maintenance windows. In a 24/7 shop that is difficult to...

venkatesh R.
User in Computer Software

The documentation is not arranged correctly. too many e-mails etc.

 
Aspect CXP Pro
Most Helpful Favorable Review
G2 Crowd User in Computer Software

Definitely, omni-channel is a feature that we like in CXP Pro, in addition, the easy to use CXP pro IDE and rich reports available is CXP analyzer helping our end customers optimize their IVR(ITR) scenarios.

Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Track-It!
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Bonnie B.
User in Museums and Institutions

Maybe my institution just has a very old version of this software but if you're a Technician, you can only manage your work orders/queue on a Windows machine. As a Mac user I have to login via VirtualBox. Also, the over-all UI/design is pretty outdated and...

BMC FootPrints Service Core
Most Helpful Favorable Review
Victor G.
User in Law Practice

I like the ease of use. Once I started using Footprints it did not take me long to get comfortable. The escalating to other groups or adding multiple assignees to one ticket is very useful. This is one of the better ticketing programs I have used over the...

Most Helpful Critical Review
G2 Crowd User in Utilities

- Our environment is very dynamic, previous versions of footprints were more agile, and process changes were quickly made in the system and deployed from QA-Prod. this version needs long scheduled maintenance windows. In a 24/7 shop that is difficult to...

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
venkatesh R.
User in Computer Software

The documentation is not arranged correctly. too many e-mails etc.

Screenshots

 
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Aspect CXP Pro
BMC FootPrints Service Core

Videos

 
No videos providedNo videos providedNo videos provided
Aspect CXP Pro
Track-It!
No videos provided
BMC FootPrints Service Core
No videos provided
Jira Service Desk
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Track-It!
No downloads provided
BMC FootPrints Service Core
No downloads provided
Jira Service Desk
No downloads provided
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