Compare Aspect CXP Pro, Track-It!, BMC FootPrints Service Core, and Micro Focus Service Management Automation (SMAX)

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Aspect CXP Pro
Free Trial Unavailable
Track-It!
Free Trial Unavailable
BMC FootPrints Service Core
Free Trial Unavailable
Micro Focus Service Management Automation (SMAX)
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
7.7
7.4
8.2
Ease of Use
Ease of Use
8.8
7.8
7.0
7.4
Ease of Setup
Ease of Setup
8.7
7.3
7.3
7.1
Ease of Admin
Ease of Admin
8.8
7.8
7.4
7.5
Quality of Support
Quality of Support
8.0
7.7
7.8
7.6
Ease of Doing Business With
Ease of Doing Business With
8.7
7.9
8.6
8.1
Product Direction (% positive)
Product Direction (% positive)
9.2
5.6
5.3
6.8
Meets Requirements
Aspect CXP Pro
8.9
Track-It!
7.7
BMC FootPrints Service Core
7.4
Micro Focus Service Management Automation (SMAX)
8.2
Ease of Use
Aspect CXP Pro
8.8
Track-It!
7.8
BMC FootPrints Service Core
7.0
Micro Focus Service Management Automation (SMAX)
7.4
Ease of Setup
Aspect CXP Pro
8.7
Track-It!
7.3
BMC FootPrints Service Core
7.3
Micro Focus Service Management Automation (SMAX)
7.1
Ease of Admin
Aspect CXP Pro
8.8
Track-It!
7.8
BMC FootPrints Service Core
7.4
Micro Focus Service Management Automation (SMAX)
7.5
Quality of Support
Aspect CXP Pro
8.0
Track-It!
7.7
BMC FootPrints Service Core
7.8
Micro Focus Service Management Automation (SMAX)
7.6
Ease of Doing Business With
Aspect CXP Pro
8.7
Track-It!
7.9
BMC FootPrints Service Core
8.6
Micro Focus Service Management Automation (SMAX)
8.1
Product Direction (% positive)
Aspect CXP Pro
9.2
Track-It!
5.6
BMC FootPrints Service Core
5.3
Micro Focus Service Management Automation (SMAX)
6.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
12.0%
6.5%
9.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
56.0%
32.6%
21.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
32.0%
60.9%
69.2%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
BMC FootPrints Service Core
Small-Business
6.5%
Mid-Market
32.6%
Enterprise
60.9%
Micro Focus Service Management Automation (SMAX)
Small-Business
9.6%
Mid-Market
21.2%
Enterprise
69.2%

Reviewers' Industry

 
Information Technology and Services
36.0%
Information Technology and Services
13.5%
Higher Education
22.6%
Information Technology and Services
25.4%
 
Hospital & Health Care
20.0%
Hospital & Health Care
9.4%
Law Practice
17.7%
Hospital & Health Care
10.2%
 
Airlines/Aviation
16.0%
Higher Education
7.3%
Information Technology and Services
17.7%
Insurance
8.5%
 
Telecommunications
8.0%
Utilities
5.2%
Hospital & Health Care
8.1%
Airlines/Aviation
8.5%
 
Insurance
8.0%
Law Practice
5.2%
Computer Software
4.8%
Utilities
3.4%
 
Other
12.0%
Other
59.4%
Other
29.0%
Other
44.1%
Aspect CXP Pro
Information Technology and Services
36.0%
Hospital & Health Care
20.0%
Airlines/Aviation
16.0%
Telecommunications
8.0%
Insurance
8.0%
Other
12.0%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
BMC FootPrints Service Core
Higher Education
22.6%
Law Practice
17.7%
Information Technology and Services
17.7%
Hospital & Health Care
8.1%
Computer Software
4.8%
Other
29.0%
Micro Focus Service Management Automation (SMAX)
Information Technology and Services
25.4%
Hospital & Health Care
10.2%
Insurance
8.5%
Airlines/Aviation
8.5%
Utilities
3.4%
Other
44.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Christopher E.
Consultant

I've been in the IVR industry for longer than I'd like to count. The best thing about CXP is the thoughtfulness in the design that allows repeatable tasks to be completed easily but retain flexibility to handle the edge case without having to build a work...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Victor G.
User in Law Practice

I like the ease of use. Once I started using Footprints it did not take me long to get comfortable. The escalating to other groups or adding multiple assignees to one ticket is very useful. This is one of the better ticketing programs I have used over the...

Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

G2 Crowd User in Law Practice

The software was slow to catch up to the times.

G2 Crowd User in Utilities

- Our environment is very dynamic, previous versions of footprints were more agile, and process changes were quickly made in the system and deployed from QA-Prod. this version needs long scheduled maintenance windows. In a 24/7 shop that is difficult to...

Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

 
Aspect CXP Pro
Most Helpful Favorable Review
Christopher E.
Consultant

I've been in the IVR industry for longer than I'd like to count. The best thing about CXP is the thoughtfulness in the design that allows repeatable tasks to be completed easily but retain flexibility to handle the edge case without having to build a work...

Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Track-It!
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 Crowd User in Law Practice

The software was slow to catch up to the times.

BMC FootPrints Service Core
Most Helpful Favorable Review
Victor G.
User in Law Practice

I like the ease of use. Once I started using Footprints it did not take me long to get comfortable. The escalating to other groups or adding multiple assignees to one ticket is very useful. This is one of the better ticketing programs I have used over the...

Most Helpful Critical Review
G2 Crowd User in Utilities

- Our environment is very dynamic, previous versions of footprints were more agile, and process changes were quickly made in the system and deployed from QA-Prod. this version needs long scheduled maintenance windows. In a 24/7 shop that is difficult to...

Micro Focus Service Management Automation (SMAX)
Most Helpful Favorable Review
Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

Screenshots

 
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Aspect CXP Pro
BMC FootPrints Service Core
Micro Focus Service Management Automation (SMAX)

Videos

 
No videos providedNo videos providedNo videos provided
Aspect CXP Pro
Track-It!
No videos provided
BMC FootPrints Service Core
No videos provided
Micro Focus Service Management Automation (SMAX)
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Track-It!
No downloads provided
BMC FootPrints Service Core
No downloads provided
Micro Focus Service Management Automation (SMAX)
No downloads provided
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