Compare Aspect CXP Pro, Track-It!, BMC FootPrints Service Core, and ServiceNow

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Aspect CXP Pro
Free Trial Unavailable
Track-It!
Free Trial Unavailable
BMC FootPrints Service Core
Free Trial Unavailable
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
7.7
7.4
8.3
Ease of Use
Ease of Use
8.8
7.8
7.0
7.4
Ease of Setup
Ease of Setup
8.7
7.3
7.3
7.2
Ease of Admin
Ease of Admin
8.8
7.8
7.4
7.8
Quality of Support
Quality of Support
8.0
7.7
7.8
7.9
Ease of Doing Business With
Ease of Doing Business With
8.7
7.9
8.6
8.1
Product Direction (% positive)
Product Direction (% positive)
9.2
5.6
5.3
7.8
Meets Requirements
Aspect CXP Pro
8.9
Track-It!
7.7
BMC FootPrints Service Core
7.4
ServiceNow
8.3
Ease of Use
Aspect CXP Pro
8.8
Track-It!
7.8
BMC FootPrints Service Core
7.0
ServiceNow
7.4
Ease of Setup
Aspect CXP Pro
8.7
Track-It!
7.3
BMC FootPrints Service Core
7.3
ServiceNow
7.2
Ease of Admin
Aspect CXP Pro
8.8
Track-It!
7.8
BMC FootPrints Service Core
7.4
ServiceNow
7.8
Quality of Support
Aspect CXP Pro
8.0
Track-It!
7.7
BMC FootPrints Service Core
7.8
ServiceNow
7.9
Ease of Doing Business With
Aspect CXP Pro
8.7
Track-It!
7.9
BMC FootPrints Service Core
8.6
ServiceNow
8.1
Product Direction (% positive)
Aspect CXP Pro
9.2
Track-It!
5.6
BMC FootPrints Service Core
5.3
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
12.0%
6.5%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
56.0%
32.6%
16.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
32.0%
60.9%
79.4%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
BMC FootPrints Service Core
Small-Business
6.5%
Mid-Market
32.6%
Enterprise
60.9%
ServiceNow
Small-Business
3.9%
Mid-Market
16.6%
Enterprise
79.4%

Reviewers' Industry

 
Information Technology and Services
36.0%
Information Technology and Services
13.5%
Higher Education
22.6%
Information Technology and Services
27.8%
 
Hospital & Health Care
20.0%
Hospital & Health Care
9.4%
Law Practice
17.7%
Higher Education
7.6%
 
Airlines/Aviation
16.0%
Higher Education
7.3%
Information Technology and Services
17.7%
Hospital & Health Care
7.3%
 
Telecommunications
8.0%
Utilities
5.2%
Hospital & Health Care
8.1%
Computer Software
6.6%
 
Insurance
8.0%
Law Practice
5.2%
Computer Software
4.8%
Financial Services
6.0%
 
Other
12.0%
Other
59.4%
Other
29.0%
Other
44.6%
Aspect CXP Pro
Information Technology and Services
36.0%
Hospital & Health Care
20.0%
Airlines/Aviation
16.0%
Telecommunications
8.0%
Insurance
8.0%
Other
12.0%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
BMC FootPrints Service Core
Higher Education
22.6%
Law Practice
17.7%
Information Technology and Services
17.7%
Hospital & Health Care
8.1%
Computer Software
4.8%
Other
29.0%
ServiceNow
Information Technology and Services
27.8%
Higher Education
7.6%
Hospital & Health Care
7.3%
Computer Software
6.6%
Financial Services
6.0%
Other
44.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Christopher E.
Consultant

I've been in the IVR industry for longer than I'd like to count. The best thing about CXP is the thoughtfulness in the design that allows repeatable tasks to be completed easily but retain flexibility to handle the edge case without having to build a work...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Victor G.
User in Law Practice

I like the ease of use. Once I started using Footprints it did not take me long to get comfortable. The escalating to other groups or adding multiple assignees to one ticket is very useful. This is one of the better ticketing programs I have used over the...

Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

G2 Crowd User in Law Practice

The software was slow to catch up to the times.

G2 Crowd User in Utilities

- Our environment is very dynamic, previous versions of footprints were more agile, and process changes were quickly made in the system and deployed from QA-Prod. this version needs long scheduled maintenance windows. In a 24/7 shop that is difficult to...

G2 Crowd User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

 
Aspect CXP Pro
Most Helpful Favorable Review
Christopher E.
Consultant

I've been in the IVR industry for longer than I'd like to count. The best thing about CXP is the thoughtfulness in the design that allows repeatable tasks to be completed easily but retain flexibility to handle the edge case without having to build a work...

Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Track-It!
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 Crowd User in Law Practice

The software was slow to catch up to the times.

BMC FootPrints Service Core
Most Helpful Favorable Review
Victor G.
User in Law Practice

I like the ease of use. Once I started using Footprints it did not take me long to get comfortable. The escalating to other groups or adding multiple assignees to one ticket is very useful. This is one of the better ticketing programs I have used over the...

Most Helpful Critical Review
G2 Crowd User in Utilities

- Our environment is very dynamic, previous versions of footprints were more agile, and process changes were quickly made in the system and deployed from QA-Prod. this version needs long scheduled maintenance windows. In a 24/7 shop that is difficult to...

ServiceNow
Most Helpful Favorable Review
Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
G2 Crowd User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

Screenshots

 
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Aspect CXP Pro
BMC FootPrints Service Core

Videos

 
No videos providedNo videos providedNo videos provided
Aspect CXP Pro
Track-It!
No videos provided
BMC FootPrints Service Core
No videos provided
ServiceNow
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Track-It!
No downloads provided
BMC FootPrints Service Core
No downloads provided
ServiceNow
No downloads provided
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