Compare Aspect CXP Pro, Track-It!, and BMC Remedy

Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 14 reviews)
7.9
(Based on 68 reviews)
8.1
(Based on 201 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 14 reviews)
8.0
(Based on 68 reviews)
7.3
(Based on 204 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 9 reviews)
7.5
(Based on 41 reviews)
7.2
(Based on 73 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 10 reviews)
8.0
(Based on 43 reviews)
7.5
(Based on 72 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 14 reviews)
7.9
(Based on 53 reviews)
7.6
(Based on 172 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 10 reviews)
8.1
(Based on 41 reviews)
8.1
(Based on 67 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 14 reviews)
5.9
(Based on 67 reviews)
6.3
(Based on 201 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
12.3%
3.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
56.2%
21.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
31.5%
74.4%
 
Information Technology and Services
36.0%
Information Technology and Services
13.8%
Information Technology and Services
32.2%
 
Hospital & Health Care
20.0%
Hospital & Health Care
9.6%
Telecommunications
9.1%
 
Airlines/Aviation
16.0%
Higher Education
7.4%
Hospital & Health Care
6.2%
 
Telecommunications
8.0%
Utilities
5.3%
Computer Software
4.7%
 
Insurance
8.0%
Law Practice
5.3%
Higher Education
4.3%
 
Other
12.0%
Other
58.5%
Other
43.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Daniel S.
Administrator in Hospital & Health Care

Customer Portal has been upgraded from the last time I've used Portal. I must say its changed, and its changed for the good. Finding resources and getting around is a breeze.

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

G2 Crowd User in Mining & Metals

It is painful to navigate. The latest version has a dashboard which is somewhat nice, but still requires me to navigate to find what I need, move to the right fields, fill things out, etc... Yes, it is customizable, but again, it is messy and allows us to...

G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
 
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