Compare Aspect CXP Pro, Track-It!, and ServiceNow

Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 14 reviews)
7.9
(Based on 68 reviews)
8.5
(Based on 499 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 14 reviews)
8.0
(Based on 68 reviews)
7.7
(Based on 499 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 9 reviews)
7.5
(Based on 41 reviews)
7.5
(Based on 145 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 10 reviews)
8.0
(Based on 43 reviews)
8.0
(Based on 147 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 14 reviews)
7.9
(Based on 53 reviews)
8.1
(Based on 399 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 10 reviews)
8.1
(Based on 41 reviews)
8.3
(Based on 144 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 14 reviews)
5.9
(Based on 67 reviews)
8.0
(Based on 492 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
12.3%
3.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
56.2%
17.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
31.5%
79.2%
 
Information Technology and Services
36.0%
Information Technology and Services
13.8%
Information Technology and Services
27.5%
 
Hospital & Health Care
20.0%
Hospital & Health Care
9.6%
Higher Education
7.8%
 
Airlines/Aviation
16.0%
Higher Education
7.4%
Hospital & Health Care
7.5%
 
Telecommunications
8.0%
Utilities
5.3%
Computer Software
6.7%
 
Insurance
8.0%
Law Practice
5.3%
Financial Services
5.7%
 
Other
12.0%
Other
58.5%
Other
44.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Chuck L.
User in Airlines/Aviation

Aspect CXP Pro is an incredible platform for omni-channel interaction development. It was created on the premise of developing interactions once and delivering them everywhere. What a great approach! We can take all of our interactions and deploy them...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Nathan N.
Administrator in Internet

ServiceNow can do anything you want it to. It all depends on the level of effort to make it work the way you want. They continually add feature, and facelifts. Support is great, and we have only had one outage that lasted 2 minutes in the 3 years we have...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Kyle L.
User in Utilities

The UI is a bit outdated and there is a lot that I don't know.

Max L.
User in Broadcast Media

Extremely Slow. confusing, Hard to Setup Slow to add attachments no accept % to and easy research - Key sensitive on research Any customization for your company will slow down the performance no easy to use search ticket options sometimes there is...

 
 
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