Compare Aspect CXP Pro, Track-It!, and TeamSupport

 
Support Desk
$50 / agent / month billed annually
 
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 14 reviews)
7.9
(Based on 68 reviews)
8.7
(Based on 492 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 14 reviews)
8.0
(Based on 68 reviews)
8.8
(Based on 493 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 9 reviews)
7.5
(Based on 41 reviews)
8.5
(Based on 232 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 10 reviews)
8.0
(Based on 43 reviews)
8.9
(Based on 234 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 14 reviews)
7.9
(Based on 53 reviews)
9.0
(Based on 447 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 10 reviews)
8.1
(Based on 41 reviews)
9.3
(Based on 239 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 14 reviews)
5.9
(Based on 67 reviews)
9.1
(Based on 492 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
12.3%
41.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
56.2%
47.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
31.5%
11.1%
 
Information Technology and Services
36.0%
Information Technology and Services
13.8%
Computer Software
27.2%
 
Hospital & Health Care
20.0%
Hospital & Health Care
9.6%
Information Technology and Services
20.7%
 
Airlines/Aviation
16.0%
Higher Education
7.4%
Internet
5.6%
 
Telecommunications
8.0%
Utilities
5.3%
Financial Services
4.5%
 
Insurance
8.0%
Law Practice
5.3%
Hospitality
3.6%
 
Other
12.0%
Other
58.5%
Other
38.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jason D.
Consultant in Information Technology and Services

It is a great Development IDE that supports building real-world complex customer service applications without having to code outside the Development environment. Our developers are super productive with it. This is not the case for most other tools....

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Heather K.
User in Hospital & Health Care

my company may not use it to its potential but I think its laking in be able to share your work orders and complete as a team, instead it seems you must re assign to have another person also be assigned to work. Not good for large projects but seems its...

G2 Crowd User in Hospital & Health Care

some enhancements not really necessary, for example: the color alphabet is not useful, whereas, alphabetizing customer/contact would be a great enhancement.

 
 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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