Compare Aspect CXP Pro vs UseResponse
See this
comparison of Aspect CXP Pro vs. UseResponse
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 15 reviews. UseResponse rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Enterprise Package
$3000+
per solution
 
Self-Hosted
$899
one-time fee
 
Cloud
$15
per agent, per month
 
Free Trial Unavailable
Free Trial Unavailable
Aspect CXP Pro
Free Trial Unavailable
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
9.0
Ease of Use
Ease of Use
8.8
9.3
Ease of Setup
Ease of Setup
8.7
9.2
Ease of Admin
Ease of Admin
8.8
9.2
Quality of Support
Quality of Support
8.0
9.9
Ease of Doing Business With
Ease of Doing Business With
8.7
9.8
Product Direction (% positive)
Product Direction (% positive)
9.2
10.0
Meets Requirements
Aspect CXP Pro
8.9
UseResponse
9.0
Ease of Use
Aspect CXP Pro
8.8
UseResponse
9.3
Ease of Setup
Aspect CXP Pro
8.7
UseResponse
9.2
Ease of Admin
Aspect CXP Pro
8.8
UseResponse
9.2
Quality of Support
Aspect CXP Pro
8.0
UseResponse
9.9
Ease of Doing Business With
Aspect CXP Pro
8.7
UseResponse
9.8
Product Direction (% positive)
Aspect CXP Pro
9.2
UseResponse
10.0

Features

Knowledge Share
Knowledge Base
Aspect CXP Pro
8.2
UseResponse
Not enough data available
Searchable Articles
Aspect CXP Pro
8.0
UseResponse
Not enough data available
Community Forums
Aspect CXP Pro
6.5
UseResponse
Not enough data available
Interactive FAQs & Forums
Aspect CXP Pro
7.5
UseResponse
Not enough data available
Interaction
Web Portals
Aspect CXP Pro
8.5
UseResponse
Not enough data available
Forum to Reponse
Aspect CXP Pro
8.5
UseResponse
Not enough data available
Tickets and Tagging
Aspect CXP Pro
8.7
UseResponse
Not enough data available
Live Chat
Aspect CXP Pro
Not enough data available
UseResponse
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
40.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
46.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
13.3%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
UseResponse
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%

Reviewers' Industry

 
Information Technology and Services
36.0%
Information Technology and Services
25.0%
 
Hospital & Health Care
20.0%
Semiconductors
10.0%
 
Airlines/Aviation
16.0%
Internet
10.0%
 
Telecommunications
8.0%
Higher Education
10.0%
 
Insurance
8.0%
Financial Services
10.0%
 
Other
12.0%
Other
35.0%
Aspect CXP Pro
Information Technology and Services
36.0%
Hospital & Health Care
20.0%
Airlines/Aviation
16.0%
Telecommunications
8.0%
Insurance
8.0%
Other
12.0%
UseResponse
Information Technology and Services
25.0%
Semiconductors
10.0%
Internet
10.0%
Higher Education
10.0%
Financial Services
10.0%
Other
35.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ronika C.
User

I really liked how clear the calls come through

Matt W.
Administrator in Information Technology and Services

Ease of use and the responsiveness of the company to support requests and the openess to enhancement suggestions

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Emily W.
User in Higher Education

It can be a little complex to use because there are so many functionalities provided and no proper walk-through for them. Other than that though, I have nothing to dislike.

 
Aspect CXP Pro
Most Helpful Favorable Review
Ronika C.
User

I really liked how clear the calls come through

Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

UseResponse
Most Helpful Favorable Review
Matt W.
Administrator in Information Technology and Services

Ease of use and the responsiveness of the company to support requests and the openess to enhancement suggestions

Most Helpful Critical Review
Emily W.
User in Higher Education

It can be a little complex to use because there are so many functionalities provided and no proper walk-through for them. Other than that though, I have nothing to dislike.

Screenshots

 
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Aspect CXP Pro

Videos

 
No videos provided
Aspect CXP Pro
UseResponse
No videos provided
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