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Compare Aspect CXP Pro vs UseResponse

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comparison of Aspect CXP Pro vs. UseResponse
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 14 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Enterprise Package
$3000+ per solution
 
Self-Hosted
$899 one-time fee
 
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 12 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 12 reviews)
9.4
(Based on 13 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 8 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 9 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 12 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 9 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
14.3%
 
Information Technology and Services
37.5%
Information Technology and Services
26.3%
 
Hospital & Health Care
16.7%
Internet
10.5%
 
Airlines/Aviation
16.7%
Computer Software
10.5%
 
Insurance
8.3%
Financial Services
10.5%
 
Computer Software
8.3%
Semiconductors
10.5%
 
Other
12.5%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Workforce Manager and ACD and IvR integration

Dhruvam N.
Administrator in Information Technology and Services

I have been running a retail business and faced problems with clients requests and support. It’s easier 100% to support our clients via tickets rather than emails as we used to do before. As our company is a global retail business we are now using...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Nicolas C.
Administrator in Information Technology and Services

Nothing

 
 
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