Compare Aspect CXP Pro vs Whatfix
See this
comparison of Aspect CXP Pro vs. Whatfix
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 15 reviews. Whatfix rates 4.7/5 stars with 42 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Aspect CXP Pro
Free Trial Unavailable
Whatfix
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
8.9
Ease of Use
Ease of Use
8.8
8.9
Ease of Setup
Ease of Setup
8.7
8.1
Ease of Admin
Ease of Admin
8.8
8.3
Quality of Support
Quality of Support
8.0
9.9
Ease of Doing Business With
Ease of Doing Business With
8.7
9.3
Product Direction (% positive)
Product Direction (% positive)
9.2
9.7
Meets Requirements
Aspect CXP Pro
8.9
Whatfix
8.9
Ease of Use
Aspect CXP Pro
8.8
Whatfix
8.9
Ease of Setup
Aspect CXP Pro
8.7
Whatfix
8.1
Ease of Admin
Aspect CXP Pro
8.8
Whatfix
8.3
Quality of Support
Aspect CXP Pro
8.0
Whatfix
9.9
Ease of Doing Business With
Aspect CXP Pro
8.7
Whatfix
9.3
Product Direction (% positive)
Aspect CXP Pro
9.2
Whatfix
9.7

Features

Knowledge Share
Knowledge Base
Aspect CXP Pro
8.2
Whatfix
8.8
Searchable Articles
Aspect CXP Pro
8.0
Whatfix
8.9
Community Forums
Aspect CXP Pro
6.5
Whatfix
Not enough data available
Interactive FAQs & Forums
Aspect CXP Pro
7.5
Whatfix
Not enough data available
Interaction
Web Portals
Aspect CXP Pro
8.5
Whatfix
9.4
Forum to Reponse
Aspect CXP Pro
8.5
Whatfix
10.0
Tickets and Tagging
Aspect CXP Pro
8.7
Whatfix
10.0
Live Chat
Aspect CXP Pro
Not enough data available
Whatfix
10.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
45.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
31.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
23.8%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
Whatfix
Small-Business
45.2%
Mid-Market
31.0%
Enterprise
23.8%

Reviewers' Industry

 
Information Technology and Services
36.0%
Computer Software
28.3%
 
Hospital & Health Care
20.0%
Information Technology and Services
18.9%
 
Airlines/Aviation
16.0%
Consumer Goods
9.4%
 
Telecommunications
8.0%
Internet
5.7%
 
Insurance
8.0%
Telecommunications
3.8%
 
Other
12.0%
Other
34.0%
Aspect CXP Pro
Information Technology and Services
36.0%
Hospital & Health Care
20.0%
Airlines/Aviation
16.0%
Telecommunications
8.0%
Insurance
8.0%
Other
12.0%
Whatfix
Computer Software
28.3%
Information Technology and Services
18.9%
Consumer Goods
9.4%
Internet
5.7%
Telecommunications
3.8%
Other
34.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer Software

Definitely, omni-channel is a feature that we like in CXP Pro, in addition, the easy to use CXP pro IDE and rich reports available is CXP analyzer helping our end customers optimize their IVR(ITR) scenarios.

G2 Crowd User in Cosmetics

The support received during implementation from the WhatFix team was nothing like what you would see with some other suppliers of this type. You really feel a deep desire to help and create value for the customer.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Phil W.
Executive Sponsor in Computer Software

Analytics is under development (but good) Admin interface Interface can be improved

 
Aspect CXP Pro
Most Helpful Favorable Review
G2 Crowd User in Computer Software

Definitely, omni-channel is a feature that we like in CXP Pro, in addition, the easy to use CXP pro IDE and rich reports available is CXP analyzer helping our end customers optimize their IVR(ITR) scenarios.

Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Whatfix
Most Helpful Favorable Review
G2 Crowd User in Cosmetics

The support received during implementation from the WhatFix team was nothing like what you would see with some other suppliers of this type. You really feel a deep desire to help and create value for the customer.

Most Helpful Critical Review
Phil W.
Executive Sponsor in Computer Software

Analytics is under development (but good) Admin interface Interface can be improved

Screenshots

 
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Videos

 
No videos provided
Aspect CXP Pro
Whatfix
No videos provided
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