Compare Aspect CXP Pro vs Zendesk Support

See this comparison of Aspect CXP Pro vs. Zendesk Support based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 14 reviews. Zendesk Support rates 4.2/5 stars with 1057 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Essential
$5 /month
 
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 12 reviews)
8.7
(Based on 972 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 12 reviews)
8.7
(Based on 976 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 8 reviews)
8.3
(Based on 476 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 9 reviews)
8.4
(Based on 494 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 12 reviews)
8.5
(Based on 821 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 9 reviews)
8.6
(Based on 461 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
8.0
(Based on 970 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
38.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
46.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
15.3%
 
Information Technology and Services
37.5%
Computer Software
19.7%
 
Hospital & Health Care
16.7%
Information Technology and Services
14.7%
 
Airlines/Aviation
16.7%
Internet
11.4%
 
Insurance
8.3%
Marketing and Advertising
5.8%
 
Computer Software
8.3%
Telecommunications
3.2%
 
Other
12.5%
Other
45.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Workforce Manager and ACD and IvR integration

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 

Video 1: Zendesk Overview
Video 2: Lonely Planet Customer Story

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