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Compare Aspect CXP Pro vs Zendesk Support

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comparison of Aspect CXP Pro vs. Zendesk Support
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 15 reviews. Zendesk Support rates 4.2/5 stars with 1,342 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Essential
$5 /month
 
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 14 reviews)
8.7
(Based on 1,229 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 14 reviews)
8.7
(Based on 1,233 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 9 reviews)
8.3
(Based on 587 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 10 reviews)
8.4
(Based on 610 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 14 reviews)
8.5
(Based on 1,044 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 10 reviews)
8.6
(Based on 573 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 14 reviews)
7.8
(Based on 1,221 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
38.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
16.2%
 
Information Technology and Services
36.0%
Computer Software
18.4%
 
Hospital & Health Care
20.0%
Information Technology and Services
15.1%
 
Airlines/Aviation
16.0%
Internet
10.7%
 
Telecommunications
8.0%
Marketing and Advertising
5.1%
 
Insurance
8.0%
Telecommunications
3.3%
 
Other
12.0%
Other
47.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Christopher E.
Consultant

I've been in the IVR industry for longer than I'd like to count. The best thing about CXP is the thoughtfulness in the design that allows repeatable tasks to be completed easily but retain flexibility to handle the edge case without having to build a work...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 
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