Compare Aspect CXP Pro, Zendesk Support, and Freshdesk

 
Essential
$5 /month
Sprout
Free for UNLIMITED agents
 
Team
$19 /month
Blossom
$19 / agent / month billed annually
 
Professional
$49 /month
Garden
$35 / agent / month billed annually
 
Enterprise
$99 /month
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 14 reviews)
8.8
(Based on 1,272 reviews)
8.6
(Based on 1,859 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 14 reviews)
8.7
(Based on 1,276 reviews)
8.9
(Based on 1,869 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 9 reviews)
8.3
(Based on 603 reviews)
8.7
(Based on 1,342 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 10 reviews)
8.4
(Based on 626 reviews)
8.8
(Based on 1,376 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 14 reviews)
8.5
(Based on 1,085 reviews)
9.0
(Based on 1,804 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 10 reviews)
8.6
(Based on 588 reviews)
9.0
(Based on 1,310 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 14 reviews)
7.8
(Based on 1,264 reviews)
8.8
(Based on 1,854 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
38.8%
53.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
44.9%
35.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
16.3%
10.7%
 
Information Technology and Services
36.0%
Computer Software
18.1%
Information Technology and Services
20.6%
 
Hospital & Health Care
20.0%
Information Technology and Services
15.1%
Computer Software
14.1%
 
Airlines/Aviation
16.0%
Internet
10.6%
Internet
5.9%
 
Telecommunications
8.0%
Marketing and Advertising
5.0%
Education Management
3.7%
 
Insurance
8.0%
Telecommunications
3.3%
E-Learning
3.5%
 
Other
12.0%
Other
47.9%
Other
52.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jason D.
Consultant in Information Technology and Services

It is a great Development IDE that supports building real-world complex customer service applications without having to code outside the Development environment. Our developers are super productive with it. This is not the case for most other tools....

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
 
No videos provided.
Ask Aspect CXP Pro a QuestionContact Aspect CXP ProRequest More InformationRequest More InformationAsk Freshdesk a QuestionContact Freshdesk
Kate from G2 Crowd

Need help?

I can help.