Compare Aspect CXP Pro, Zendesk Support, Freshdesk, and HappyFox

Pricing

 
Essential
$5 /month
Sprout
Free for UNLIMITED agents
Mighty
$29 per staff / month
 
Team
$19 /month
Blossom
$19 / agent / month billed annually
Enterprise
$69 per staff / month
 
Professional
$49 /month
Garden
$35 / agent / month billed annually
Fantastic
$49 per staff / month
 
Enterprise
$99 /month
Estate
$49 / agent / month billed annually
Enterprise Plus
$89 per staff / month
 
Forest
$89 / agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial Unavailable
Aspect CXP Pro
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
8.6
8.5
8.9
Ease of Use
Ease of Use
8.8
8.6
8.8
9.3
Ease of Setup
Ease of Setup
8.7
8.2
8.5
8.9
Ease of Admin
Ease of Admin
8.8
8.3
8.7
9.1
Quality of Support
Quality of Support
8.0
8.3
8.9
9.2
Ease of Doing Business With
Ease of Doing Business With
8.7
8.4
8.8
9.3
Product Direction (% positive)
Product Direction (% positive)
9.2
7.6
8.6
9.3
Meets Requirements
Aspect CXP Pro
8.9
Zendesk Support
8.6
Freshdesk
8.5
HappyFox
8.9
Ease of Use
Aspect CXP Pro
8.8
Zendesk Support
8.6
Freshdesk
8.8
HappyFox
9.3
Ease of Setup
Aspect CXP Pro
8.7
Zendesk Support
8.2
Freshdesk
8.5
HappyFox
8.9
Ease of Admin
Aspect CXP Pro
8.8
Zendesk Support
8.3
Freshdesk
8.7
HappyFox
9.1
Quality of Support
Aspect CXP Pro
8.0
Zendesk Support
8.3
Freshdesk
8.9
HappyFox
9.2
Ease of Doing Business With
Aspect CXP Pro
8.7
Zendesk Support
8.4
Freshdesk
8.8
HappyFox
9.3
Product Direction (% positive)
Aspect CXP Pro
9.2
Zendesk Support
7.6
Freshdesk
8.6
HappyFox
9.3

Features

Knowledge Share
Knowledge Base
Aspect CXP Pro
8.2
Zendesk Support
8.6
Freshdesk
8.7
HappyFox
8.5
Searchable Articles
Aspect CXP Pro
8.0
Zendesk Support
8.6
Freshdesk
8.6
HappyFox
8.8
Community Forums
Aspect CXP Pro
6.5
Zendesk Support
8.2
Freshdesk
8.4
HappyFox
Not enough data available
Interactive FAQs & Forums
Aspect CXP Pro
7.5
Zendesk Support
8.2
Freshdesk
8.5
HappyFox
Not enough data available
Interaction
Web Portals
Aspect CXP Pro
8.5
Zendesk Support
8.6
Freshdesk
7.2
HappyFox
7.2
Forum to Reponse
Aspect CXP Pro
8.5
Zendesk Support
8.4
Freshdesk
8.5
HappyFox
8.1
Tickets and Tagging
Aspect CXP Pro
8.7
Zendesk Support
8.9
Freshdesk
8.8
HappyFox
9.3
Live Chat
Aspect CXP Pro
Not enough data available
Zendesk Support
8.5
Freshdesk
8.8
HappyFox
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
38.9%
53.2%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
44.7%
36.1%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
16.3%
10.7%
15.5%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
Zendesk Support
Small-Business
38.9%
Mid-Market
44.7%
Enterprise
16.3%
Freshdesk
Small-Business
53.2%
Mid-Market
36.1%
Enterprise
10.7%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%

Reviewers' Industry

 
Information Technology and Services
36.0%
Computer Software
17.8%
Information Technology and Services
20.4%
Information Technology and Services
14.1%
 
Hospital & Health Care
20.0%
Information Technology and Services
15.3%
Computer Software
14.0%
Computer Software
12.2%
 
Airlines/Aviation
16.0%
Internet
10.3%
Internet
5.9%
Higher Education
6.4%
 
Telecommunications
8.0%
Marketing and Advertising
4.9%
Education Management
3.7%
Real Estate
3.8%
 
Insurance
8.0%
Telecommunications
3.2%
E-Learning
3.4%
Education Management
3.8%
 
Other
12.0%
Other
48.5%
Other
52.6%
Other
59.6%
Aspect CXP Pro
Information Technology and Services
36.0%
Hospital & Health Care
20.0%
Airlines/Aviation
16.0%
Telecommunications
8.0%
Insurance
8.0%
Other
12.0%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.2%
Other
48.5%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ronika C.
User

I really liked how clear the calls come through

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

 
Aspect CXP Pro
Most Helpful Favorable Review
Ronika C.
User

I really liked how clear the calls come through

Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Screenshots

 
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Videos

 
No videos provided
No videos provided
Aspect CXP Pro
Zendesk Support
No videos provided
Freshdesk
HappyFox
No videos provided
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