Compare Aspect CXP Pro, Zendesk Support, Freshdesk, and Zoho Desk

Pricing

 
Essential
$5
/month
Sprout
Free
for UNLIMITED agents
FREE
$0
/agent/month
 
Team
$19
/month
Blossom
$19
/ agent / month billed annually
PROFESSIONAL
$12
/agent/month
 
Professional
$49
/month
Garden
$35
/ agent / month billed annually
ENTERPRISE
$25
/agent/month
 
Enterprise
$99
/month
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial
Aspect CXP Pro
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.6
8.5
8.6
Ease of Use
Ease of Use
8.8
8.6
8.8
8.5
Ease of Setup
Ease of Setup
8.7
8.2
8.5
8.2
Ease of Admin
Ease of Admin
8.8
8.3
8.7
8.4
Quality of Support
Quality of Support
8.0
8.4
8.9
8.2
Ease of Doing Business With
Ease of Doing Business With
8.7
8.4
8.8
8.5
Product Direction (% positive)
Product Direction (% positive)
9.2
7.6
8.6
8.7
Meets Requirements
Aspect CXP Pro
8.9
Zendesk Support
8.6
Freshdesk
8.5
Zoho Desk
8.6
Ease of Use
Aspect CXP Pro
8.8
Zendesk Support
8.6
Freshdesk
8.8
Zoho Desk
8.5
Ease of Setup
Aspect CXP Pro
8.7
Zendesk Support
8.2
Freshdesk
8.5
Zoho Desk
8.2
Ease of Admin
Aspect CXP Pro
8.8
Zendesk Support
8.3
Freshdesk
8.7
Zoho Desk
8.4
Quality of Support
Aspect CXP Pro
8.0
Zendesk Support
8.4
Freshdesk
8.9
Zoho Desk
8.2
Ease of Doing Business With
Aspect CXP Pro
8.7
Zendesk Support
8.4
Freshdesk
8.8
Zoho Desk
8.5
Product Direction (% positive)
Aspect CXP Pro
9.2
Zendesk Support
7.6
Freshdesk
8.6
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
Aspect CXP Pro
8.2
Zendesk Support
8.6
Freshdesk
8.7
Zoho Desk
8.6
Searchable Articles
Aspect CXP Pro
8.0
Zendesk Support
8.6
Freshdesk
8.6
Zoho Desk
8.6
Community Forums
Aspect CXP Pro
6.5
Zendesk Support
8.2
Freshdesk
8.4
Zoho Desk
8.3
Interactive FAQs & Forums
Aspect CXP Pro
7.5
Zendesk Support
8.2
Freshdesk
8.5
Zoho Desk
8.4
Interaction
Web Portals
Aspect CXP Pro
8.5
Zendesk Support
8.6
Freshdesk
7.2
Zoho Desk
8.4
Forum to Reponse
Aspect CXP Pro
8.5
Zendesk Support
8.5
Freshdesk
8.5
Zoho Desk
8.4
Tickets and Tagging
Aspect CXP Pro
8.7
Zendesk Support
8.9
Freshdesk
8.8
Zoho Desk
8.7
Live Chat
Aspect CXP Pro
Not enough data available
Zendesk Support
8.5
Freshdesk
8.8
Zoho Desk
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
39.0%
53.2%
71.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
44.7%
36.1%
22.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
16.3%
10.7%
6.0%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
Zendesk Support
Small-Business
39.0%
Mid-Market
44.7%
Enterprise
16.3%
Freshdesk
Small-Business
53.2%
Mid-Market
36.1%
Enterprise
10.7%
Zoho Desk
Small-Business
71.8%
Mid-Market
22.2%
Enterprise
6.0%

Reviewers' Industry

 
Information Technology and Services
36.0%
Computer Software
17.8%
Information Technology and Services
20.4%
Information Technology and Services
24.3%
 
Hospital & Health Care
20.0%
Information Technology and Services
15.3%
Computer Software
14.0%
Computer Software
10.7%
 
Airlines/Aviation
16.0%
Internet
10.3%
Internet
5.9%
Marketing and Advertising
4.1%
 
Telecommunications
8.0%
Marketing and Advertising
4.9%
Education Management
3.7%
Internet
4.0%
 
Insurance
8.0%
Telecommunications
3.3%
E-Learning
3.4%
Telecommunications
4.0%
 
Other
12.0%
Other
48.5%
Other
52.6%
Other
52.9%
Aspect CXP Pro
Information Technology and Services
36.0%
Hospital & Health Care
20.0%
Airlines/Aviation
16.0%
Telecommunications
8.0%
Insurance
8.0%
Other
12.0%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.5%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%
Zoho Desk
Information Technology and Services
24.3%
Computer Software
10.7%
Marketing and Advertising
4.1%
Internet
4.0%
Telecommunications
4.0%
Other
52.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Goran V.
Administrator in Telecommunications

CXP Developer is easy to use with its drag and drop coding and gives the user the ability to easily create multi - channel solutions. CXP provides multiple ways to connect to backend services and databases. Most importantly, with Aspect CXP Pro deployments...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Aspect CXP Pro
Most Helpful Favorable Review
Goran V.
Administrator in Telecommunications

CXP Developer is easy to use with its drag and drop coding and gives the user the ability to easily create multi - channel solutions. CXP provides multiple ways to connect to backend services and databases. Most importantly, with Aspect CXP Pro deployments...

Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 
No videos provided
Aspect CXP Pro
Zendesk Support
No videos provided
Freshdesk
Zoho Desk
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