Compare Aspect CXP Pro, Zendesk Support, and HappyFox

 
Essential
$5 /month
Mighty
$29 per staff / month
 
Team
$19 /month
Enterprise
$69 per staff / month
 
Professional
$49 /month
Fantastic
$49 per staff / month
 
Enterprise
$99 /month
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 14 reviews)
8.8
(Based on 1,270 reviews)
9.0
(Based on 104 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 14 reviews)
8.7
(Based on 1,274 reviews)
9.4
(Based on 104 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 9 reviews)
8.3
(Based on 602 reviews)
9.0
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 10 reviews)
8.4
(Based on 625 reviews)
9.2
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 14 reviews)
8.5
(Based on 1,083 reviews)
9.3
(Based on 99 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 10 reviews)
8.6
(Based on 587 reviews)
9.4
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 14 reviews)
7.8
(Based on 1,262 reviews)
9.4
(Based on 106 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
38.8%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
45.0%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
16.3%
15.5%
 
Information Technology and Services
36.0%
Computer Software
18.1%
Information Technology and Services
14.1%
 
Hospital & Health Care
20.0%
Information Technology and Services
15.1%
Computer Software
12.2%
 
Airlines/Aviation
16.0%
Internet
10.6%
Higher Education
6.4%
 
Telecommunications
8.0%
Marketing and Advertising
5.0%
Real Estate
3.8%
 
Insurance
8.0%
Telecommunications
3.3%
Education Management
3.8%
 
Other
12.0%
Other
48.0%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Daniel S.
Administrator in Hospital & Health Care

Customer Portal has been upgraded from the last time I've used Portal. I must say its changed, and its changed for the good. Finding resources and getting around is a breeze.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 Crowd User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

 
 
No videos provided.No videos provided.
 No downloads provided.No downloads provided.
Ask Aspect CXP Pro a QuestionContact Aspect CXP ProRequest More InformationRequest More InformationAsk HappyFox a QuestionContact HappyFox
Kate from G2 Crowd

Need help?

I can help.