Compare Aspect CXP Pro, Zendesk Support, and Help Scout

 
Essential
$5 /month
Basic
$8 user/month
 
Team
$19 /month
Standard
$15 user/month
 
Professional
$49 /month
Plus
$27 user/month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 14 reviews)
8.8
(Based on 1,281 reviews)
8.5
(Based on 120 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 14 reviews)
8.7
(Based on 1,285 reviews)
9.2
(Based on 120 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 9 reviews)
8.3
(Based on 607 reviews)
8.9
(Based on 57 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 10 reviews)
8.4
(Based on 630 reviews)
8.9
(Based on 59 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 14 reviews)
8.5
(Based on 1,093 reviews)
8.9
(Based on 104 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 10 reviews)
8.6
(Based on 591 reviews)
9.1
(Based on 54 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 14 reviews)
7.8
(Based on 1,272 reviews)
8.0
(Based on 120 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
39.0%
59.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
44.7%
37.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
16.3%
2.4%
 
Information Technology and Services
36.0%
Computer Software
18.0%
Computer Software
23.2%
 
Hospital & Health Care
20.0%
Information Technology and Services
15.3%
Internet
19.5%
 
Airlines/Aviation
16.0%
Internet
10.5%
Information Technology and Services
7.9%
 
Telecommunications
8.0%
Marketing and Advertising
4.9%
Marketing and Advertising
6.1%
 
Insurance
8.0%
Telecommunications
3.3%
E-Learning
4.3%
 
Other
12.0%
Other
47.9%
Other
39.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Ronika C.
User

I really liked how clear the calls come through

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 Crowd User

I have no qualms, I enjoy using it and think its an easy way to keep track of emails

 
 
No videos provided.No videos provided.
 No downloads provided.No downloads provided.
Ask Aspect CXP Pro a QuestionContact Aspect CXP ProRequest More InformationRequest More InformationAsk Help Scout a QuestionContact Help Scout
Kate from G2 Crowd

Need help?

I can help.