Compare Aspect CXP Pro, Zendesk Support, and TeamSupport

 
Essential
$5 /month
Support Desk
$50 / agent / month billed annually
 
Team
$19 /month
Enterprise
$65 / agent / month billed annually
 
Professional
$49 /month
Private Cloud
Custom Contact Us for Pricing
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 14 reviews)
8.8
(Based on 1,269 reviews)
8.7
(Based on 490 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 14 reviews)
8.7
(Based on 1,273 reviews)
8.8
(Based on 491 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 9 reviews)
8.3
(Based on 602 reviews)
8.5
(Based on 231 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 10 reviews)
8.4
(Based on 625 reviews)
8.8
(Based on 233 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 14 reviews)
8.5
(Based on 1,082 reviews)
9.0
(Based on 445 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 10 reviews)
8.6
(Based on 587 reviews)
9.3
(Based on 238 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 14 reviews)
7.8
(Based on 1,261 reviews)
9.1
(Based on 490 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
38.8%
41.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
44.9%
47.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
16.3%
11.1%
 
Information Technology and Services
36.0%
Computer Software
18.1%
Computer Software
27.3%
 
Hospital & Health Care
20.0%
Information Technology and Services
15.1%
Information Technology and Services
20.6%
 
Airlines/Aviation
16.0%
Internet
10.6%
Internet
5.6%
 
Telecommunications
8.0%
Marketing and Advertising
5.0%
Financial Services
4.5%
 
Insurance
8.0%
Telecommunications
3.3%
Hospitality
3.6%
 
Other
12.0%
Other
47.9%
Other
38.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Workforce Manager and ACD and IvR integration

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 Crowd User in Computer Software

Team Support really needs an app! We do a lot of support over the weekend, and it would be great to have an app to review open tickets on, and submit tickets! We could help our customers so much more effectively. Also please improve the seach function....

 
 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Kate from G2 Crowd

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