Compare Aspect CXP Pro, Zendesk Support, and Zoho Desk

 
Essential
$5 /month
FREE
$0 /agent/month
 
Team
$19 /month
PROFESSIONAL
$12 /agent/month
 
Professional
$49 /month
ENTERPRISE
$25 /agent/month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 14 reviews)
8.8
(Based on 1,273 reviews)
8.8
(Based on 831 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 14 reviews)
8.7
(Based on 1,277 reviews)
8.6
(Based on 831 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 9 reviews)
8.3
(Based on 604 reviews)
8.3
(Based on 678 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 10 reviews)
8.4
(Based on 627 reviews)
8.5
(Based on 677 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 14 reviews)
8.5
(Based on 1,085 reviews)
8.3
(Based on 746 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 10 reviews)
8.6
(Based on 588 reviews)
8.6
(Based on 631 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 14 reviews)
7.8
(Based on 1,265 reviews)
8.8
(Based on 821 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
38.8%
72.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
44.8%
21.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
16.4%
5.9%
 
Information Technology and Services
36.0%
Computer Software
18.1%
Information Technology and Services
24.9%
 
Hospital & Health Care
20.0%
Information Technology and Services
15.2%
Computer Software
10.4%
 
Airlines/Aviation
16.0%
Internet
10.6%
Internet
4.2%
 
Telecommunications
8.0%
Marketing and Advertising
5.0%
Telecommunications
4.1%
 
Insurance
8.0%
Telecommunications
3.3%
Marketing and Advertising
4.1%
 
Other
12.0%
Other
47.9%
Other
52.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jason D.
Consultant in Information Technology and Services

It is a great Development IDE that supports building real-world complex customer service applications without having to code outside the Development environment. Our developers are super productive with it. This is not the case for most other tools....

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 
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