Compare Aspect CXP Pro vs Zoho Desk

See this comparison of Aspect CXP Pro vs. Zoho Desk based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 14 reviews. Zoho Desk rates 4.3/5 stars with 515 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 12 reviews)
8.6
(Based on 476 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 12 reviews)
8.6
(Based on 476 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 8 reviews)
8.3
(Based on 375 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 9 reviews)
8.6
(Based on 378 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 12 reviews)
8.2
(Based on 427 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 9 reviews)
8.6
(Based on 352 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
8.8
(Based on 467 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
73.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
19.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
7.1%
 
Information Technology and Services
37.5%
Information Technology and Services
26.3%
 
Hospital & Health Care
16.7%
Computer Software
10.9%
 
Airlines/Aviation
16.7%
Marketing and Advertising
4.5%
 
Insurance
8.3%
Internet
4.4%
 
Computer Software
8.3%
Telecommunications
4.1%
 
Other
12.5%
Other
49.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Workforce Manager and ACD and IvR integration

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 
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