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Compare Aspect CXP Pro vs Zoho Desk

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comparison of Aspect CXP Pro vs. Zoho Desk
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 15 reviews. Zoho Desk rates 4.3/5 stars with 781 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
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Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 14 reviews)
8.7
(Based on 712 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 14 reviews)
8.7
(Based on 712 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 9 reviews)
8.3
(Based on 573 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 10 reviews)
8.6
(Based on 572 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 14 reviews)
8.3
(Based on 642 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 10 reviews)
8.6
(Based on 537 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 14 reviews)
8.9
(Based on 704 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
72.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
21.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
6.2%
 
Information Technology and Services
36.0%
Information Technology and Services
25.0%
 
Hospital & Health Care
20.0%
Computer Software
11.0%
 
Airlines/Aviation
16.0%
Internet
4.4%
 
Telecommunications
8.0%
Marketing and Advertising
4.1%
 
Insurance
8.0%
Telecommunications
4.0%
 
Other
12.0%
Other
51.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

I like that you have an easy mobile site

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 
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Kate from G2 Crowd

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