Compare BMC Remedy, Bold360, and Jira Service Desk

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
GET STARTED
$10
/month
 
Plus
Request a Quote
Annual concurrent licenses
FOR GROWING TEAMS
$20
/agent/month
 
Free Trial Unavailable
Free Trial
Free Trial
BMC Remedy
Free Trial Unavailable
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.9
6.7
8.5
Ease of Use
Ease of Use
7.1
5.6
7.9
Ease of Setup
Ease of Setup
6.9
6.7
7.3
Ease of Admin
Ease of Admin
7.2
5.8
7.4
Quality of Support
Quality of Support
7.3
6.1
8.0
Ease of Doing Business With
Ease of Doing Business With
7.9
6.7
8.2
Product Direction (% positive)
Product Direction (% positive)
5.8
3.7
7.8
Meets Requirements
BMC Remedy
7.9
Bold360
6.7
Jira Service Desk
8.5
Ease of Use
BMC Remedy
7.1
Bold360
5.6
Jira Service Desk
7.9
Ease of Setup
BMC Remedy
6.9
Bold360
6.7
Jira Service Desk
7.3
Ease of Admin
BMC Remedy
7.2
Bold360
5.8
Jira Service Desk
7.4
Quality of Support
BMC Remedy
7.3
Bold360
6.1
Jira Service Desk
8.0
Ease of Doing Business With
BMC Remedy
7.9
Bold360
6.7
Jira Service Desk
8.2
Product Direction (% positive)
BMC Remedy
5.8
Bold360
3.7
Jira Service Desk
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.1%
42.9%
16.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.9%
42.9%
40.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
74.0%
14.3%
42.8%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.9%
Enterprise
74.0%
Bold360
Small-Business
42.9%
Mid-Market
42.9%
Enterprise
14.3%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.8%
Enterprise
42.8%

Reviewers' Industry

 
Information Technology and Services
32.6%
Telecommunications
35.3%
Information Technology and Services
28.7%
 
Telecommunications
9.1%
Sporting Goods
11.8%
Computer Software
15.3%
 
Hospital & Health Care
6.2%
Insurance
11.8%
Internet
6.0%
 
Higher Education
4.3%
Accounting
11.8%
Telecommunications
4.2%
 
Computer Software
4.3%
Retail
5.9%
Financial Services
4.2%
 
Other
43.5%
Other
23.5%
Other
41.5%
BMC Remedy
Information Technology and Services
32.6%
Telecommunications
9.1%
Hospital & Health Care
6.2%
Higher Education
4.3%
Computer Software
4.3%
Other
43.5%
Bold360
Telecommunications
35.3%
Sporting Goods
11.8%
Insurance
11.8%
Accounting
11.8%
Retail
5.9%
Other
23.5%
Jira Service Desk
Information Technology and Services
28.7%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

G2 Crowd User in Sporting Goods

No customer service contact. I tried chat support. They keep saying someone will call us back. We're simply trying to update our billing. Only option is to pay $5000 or $2000 per year package. All chat agents clueless because they're not even in the country.

Lindsay Heinly, M.
Internal Consultant

View is not very user friendly, feels outdated, I imagine there are a lot more features than I realize because it's not an intuitive design

 
BMC Remedy
Most Helpful Favorable Review
Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

Most Helpful Critical Review
G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Bold360
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
G2 Crowd User in Sporting Goods

No customer service contact. I tried chat support. They keep saying someone will call us back. We're simply trying to update our billing. Only option is to pay $5000 or $2000 per year package. All chat agents clueless because they're not even in the country.

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Lindsay Heinly, M.
Internal Consultant

View is not very user friendly, feels outdated, I imagine there are a lot more features than I realize because it's not an intuitive design

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