Compare BMC Remedy, Inline Manual, and Jira Service Desk

Pricing

 
STANDARD
$59
per month
GET STARTED
$10
/month
 
STANDARD PRO
$158
per month
FOR GROWING TEAMS
$20
/agent/month
 
ENTERPRISE
from $1220
per month
 
Free Trial Unavailable
Free Trial
Free Trial
BMC Remedy
Free Trial Unavailable
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.9
8.6
8.5
Ease of Use
Ease of Use
7.1
7.5
7.9
Ease of Setup
Ease of Setup
6.9
8.0
7.3
Ease of Admin
Ease of Admin
7.2
8.3
7.4
Quality of Support
Quality of Support
7.3
9.7
8.0
Ease of Doing Business With
Ease of Doing Business With
7.9
9.7
8.2
Product Direction (% positive)
Product Direction (% positive)
5.8
10.0
7.8
Meets Requirements
BMC Remedy
7.9
Inline Manual
8.6
Jira Service Desk
8.5
Ease of Use
BMC Remedy
7.1
Inline Manual
7.5
Jira Service Desk
7.9
Ease of Setup
BMC Remedy
6.9
Inline Manual
8.0
Jira Service Desk
7.3
Ease of Admin
BMC Remedy
7.2
Inline Manual
8.3
Jira Service Desk
7.4
Quality of Support
BMC Remedy
7.3
Inline Manual
9.7
Jira Service Desk
8.0
Ease of Doing Business With
BMC Remedy
7.9
Inline Manual
9.7
Jira Service Desk
8.2
Product Direction (% positive)
BMC Remedy
5.8
Inline Manual
10.0
Jira Service Desk
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.1%
50.0%
16.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.9%
33.3%
40.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
74.0%
16.7%
42.8%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.9%
Enterprise
74.0%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.8%
Enterprise
42.8%

Reviewers' Industry

 
Information Technology and Services
32.6%
Computer Software
42.9%
Information Technology and Services
28.7%
 
Telecommunications
9.1%
Marketing and Advertising
14.3%
Computer Software
15.3%
 
Hospital & Health Care
6.2%
Investment Management
14.3%
Internet
6.0%
 
Higher Education
4.3%
Health, Wellness and Fitness
14.3%
Telecommunications
4.2%
 
Computer Software
4.3%
Financial Services
14.3%
Financial Services
4.2%
 
Other
43.5%
Other
0.0%
Other
41.5%
BMC Remedy
Information Technology and Services
32.6%
Telecommunications
9.1%
Hospital & Health Care
6.2%
Higher Education
4.3%
Computer Software
4.3%
Other
43.5%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Jira Service Desk
Information Technology and Services
28.7%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Marc S.
Administrator in Marketing and Advertising

Takes a little while to get to grips with the onboarding tool especially for some of our team who are less technical - as and when new updates are made this is becoming easier however.

Michael E. G.
Administrator in Computer Software

... incredibly crippled. Tools like Zendesk are easier and more useable with JIRA than Service Desk is with JIRA. Other issues: * Limited agents—very costly above 3 * No team-wide visibility into tickets, so multiple ones get filed * Rules never...

 
BMC Remedy
Most Helpful Favorable Review
Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Most Helpful Critical Review
G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Inline Manual
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

Most Helpful Critical Review
Marc S.
Administrator in Marketing and Advertising

Takes a little while to get to grips with the onboarding tool especially for some of our team who are less technical - as and when new updates are made this is becoming easier however.

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Michael E. G.
Administrator in Computer Software

... incredibly crippled. Tools like Zendesk are easier and more useable with JIRA than Service Desk is with JIRA. Other issues: * Limited agents—very costly above 3 * No team-wide visibility into tickets, so multiple ones get filed * Rules never...

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