Compare BMC Remedy vs Teamwork Desk
See this
comparison of BMC Remedy vs. Teamwork Desk
based on data from user reviews. BMC Remedy rates 3.6/5 stars with 221 reviews. Teamwork Desk rates 4.4/5 stars with 35 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
$7
per agent, per month (billed annually)
 
Plus
$13
per agent, per month (billed annually)
 
Pro
$25
per agent, per month (billed annually)
 
Enterprise
Contact Us
Billed annually
 
Free Trial Unavailable
Free Trial
BMC Remedy
Free Trial Unavailable
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.9
8.9
Ease of Use
Ease of Use
7.1
8.6
Ease of Setup
Ease of Setup
6.9
8.6
Ease of Admin
Ease of Admin
7.2
8.9
Quality of Support
Quality of Support
7.3
8.9
Ease of Doing Business With
Ease of Doing Business With
7.9
8.9
Product Direction (% positive)
Product Direction (% positive)
5.8
9.2
Meets Requirements
BMC Remedy
7.9
Teamwork Desk
8.9
Ease of Use
BMC Remedy
7.1
Teamwork Desk
8.6
Ease of Setup
BMC Remedy
6.9
Teamwork Desk
8.6
Ease of Admin
BMC Remedy
7.2
Teamwork Desk
8.9
Quality of Support
BMC Remedy
7.3
Teamwork Desk
8.9
Ease of Doing Business With
BMC Remedy
7.9
Teamwork Desk
8.9
Product Direction (% positive)
BMC Remedy
5.8
Teamwork Desk
9.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.1%
80.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.9%
17.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
74.0%
2.9%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.9%
Enterprise
74.0%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%

Reviewers' Industry

 
Information Technology and Services
32.6%
Marketing and Advertising
23.4%
 
Telecommunications
9.1%
Information Technology and Services
19.1%
 
Hospital & Health Care
6.2%
Internet
8.5%
 
Higher Education
4.3%
Computer Software
8.5%
 
Computer Software
4.3%
Logistics and Supply Chain
6.4%
 
Other
43.5%
Other
34.0%
BMC Remedy
Information Technology and Services
32.6%
Telecommunications
9.1%
Hospital & Health Care
6.2%
Higher Education
4.3%
Computer Software
4.3%
Other
43.5%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

G2 Crowd User

It tells you if someone else is working on your ticket

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

 
BMC Remedy
Most Helpful Favorable Review
Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

Most Helpful Critical Review
G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Teamwork Desk
Most Helpful Favorable Review
G2 Crowd User

It tells you if someone else is working on your ticket

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Screenshots

 
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