Compare Bold360 vs Desk.com

See this comparison of Bold360 vs. Desk.com based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. Desk.com rates 3.9/5 stars with 20 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
Standard Plan
$20 /month/agent
 
Plus
Request a Quote Annual concurrent licenses
Pro Plan
$60 /month/agent
 
Business Plus Plan
$100 /month/agent
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
$ Get a Quote
$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
8.3
(Based on 19 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
8.2
(Based on 19 reviews)
Ease of Setup
Ease of SetupNot enough data available
7.3
(Based on 6 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
8.1
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
8.2
(Based on 15 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.1
(Based on 7 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
6.1
(Based on 19 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
35.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
45.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
20.0%
 
Telecommunications
35.7%
Computer Software
25.8%
 
Insurance
14.3%
Information Technology and Services
16.1%
 
Sporting Goods
14.3%
Internet
12.9%
 
Information Technology and Services
7.1%
Non-Profit Organization Management
6.5%
 
Marketing and Advertising
7.1%
Broadcast Media
6.5%
 
Other
21.4%
Other
32.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
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Danny R.
User in Telecommunications

The interface is a bit clunky and looks dated. Every once in a while, I'll have issues with BoldChat on my dual monitors as well - it just kind of hides in the nebulous space between the two monitors or off to the side of one, never to be seen from again...

G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

 
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Ask Desk.com a Question
Contact Desk.com
Kate avatar
Kate from G2 Crowd

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